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Dental Receptionist

4 months ago

Exeter, United Kingdom Mydentist Full time

**About us**

At mydentist, our purpose is to use our scale and network to shape dentistry for a generation to ensure everyone has access to high-quality, affordable, individual oral healthcare, wherever they are, whatever their needs.

**About the Role**

People and patients. Your world will quite simply revolve around them. And, from being the smiling face they see when they arrive at our practice to making sure their every need is met, you’ll provide exceptional patient care and guarantee that they have every reason to smile too. A key member of our practice team, you’ll be kept busy, arranging appointments, managing diaries and supporting the clinical team to deliver the best possible dental care. In return, you’ll have all the support, opportunity and training you need to develop your skills and knowledge to progress your career.

**Key accountabilities**

**Performance**
- Take ownership of the daily and weekly tasks to be completed by the reception team
- Support the promotion of patient choice through asking patients to complete Smile Checkers and provide information about products, services, promotions, available finance options and oral health products
- Conduct regular system reviews to identify and action issues around debt, open courses, DNAs

**People**
- Build and nurture great working relationships with the Clinical team
- Be actively involved in the smooth running of the practice by working well with your practice team
- Share your knowledge and experience with team members and undertake any suitable training to enhance your job role

**Process**
- Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries
- Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
- Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic
- Always adhere to mydentist policies and procedures

**Patients**
- Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
- Accurately update and protect patient information including on the patient electronic database
- Book next appointments before the patient leaves and action reminders including courtesy calls

**Person Specification**
- Caring and compassionate
- Excellent interpersonal skills including a professional and welcoming telephone manner
- Excellent organisational skills in order to manage multiple tasks and process timelines
- Demonstrates flexibility
- Able to build strong relationships with the Practice team
- Excellent verbal and written communication skills
- Willingness to learn about all products and services offered
- Ability to use IT and operate a computer based systems, experience of using R4 desired

**Job Types**: Full-time, Permanent

**Salary**: From £10.00 per hour

**Benefits**:

- Employee discount
- Life insurance
- Store discount

Schedule:

- 8 hour shift
- Weekend availability

**Experience**:

- Dental receptionist: 1 year (required)

Work Location: One location

Reference ID: 085