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Customer Service Advisor

3 months ago

Woodbridge, United Kingdom East Suffolk Council Full time

**East Suffolk Council, Lowestoft or Melton**:

- **£23,500- £25,979 per annum**:

- **37 hours per week**:

- **Permanent**

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

**Your role**:
We are looking for an enthusiastic Customer Service Advisors to join our Customer Services team.

You will join a highly skilled and committed team of professionals delivering the Council’s Customer Contact Service, offering a first-class customer experience and maximising value for money.

You will provide exceptional, consistent, and holistic customer service by acting as an advocate for our customers, meeting their expectations with empathy and promptly resolving their enquiry at the first point of contact. Commitment to the teams Cultural Values will play a key part in the role in working to these values.

**You will need**:
Experience of working in a busy office environment and dealing with customers at all levels in a friendly and courteous manner is essential. You should also be IT competent with the ability to work well both as part of a team and using your own initiative.

A minimum of four GCSE’s at Grade A*- C / 4 - 9 (including English and Mathematics), or equivalent, are required for this post. An NVQ Level 2 Customer Services qualification would also be advantageous.

**Why work for us?**

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, **take a look at our video and hear why our employees think it is such a great place to work**.

**Here are some of the main benefits**:

- Great opportunities for training and development
- Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
- Local government pension scheme
- Free car parking (for when you are working in the office)
- Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

**Please see our benefits brochure for further information**.**

For an informal discussion regarding this post, please contact Daniel Chapman on 07557312715

**Closing date: 8 March 2024 at 1pm**

**Interview date: w/c 18 March 2024**

**Step 1 - **Read the advert and the **Job Description and Person Specification**.

**Step 2 - **Complete the **Supporting Statement template**. Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.