Catering Supervisor

**Details**:
**Reference number**:

- 272799**Salary**:

- £29,435**Job grade**:

- Other- CGC**Contract type**:

- Permanent**Business area**:

- In House Services and Estates**Type of role**:

- Estates
- Other**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- WestminsterAbout the job

**Job summary**:
**House of Commons**

The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system.

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

**Introduction**

Catering Services sit within the Customer Experience and Service Delivery team and are responsible for the efficient operation of the House of Commons catering facilities within an agreed financial framework. Catering Services at the House of Commons promotes a culture that adheres to the highest ethical standards across all areas of our business. Our commitment to excellence in all we do, combined with a desire to understand, and fulfil our guests’ requirements translates into our customer experience.

**Job description**:
We are seeking an individual who is genuinely passionate about delivering the highest levels of service and creating an exceptional experience for our guests. Often incredibly busy, our venues require someone who is proactive and confident in building rapport with a variety of people.

You will assist the Front of House Manager (Restaurants & Bars) in the daily management of restaurant operations, help develop the team on site, taking responsibility for continuously improving standards and driving revenue. With a real passion for your craft and being an excellent and confident communicator, you will take a hands-on approach to your role ensuring that you and your team create memorable experiences for our guests by personalising every guest encounter with your own individual style and personality.

**Person specification**:

- Experience of organising and delivering hospitality service objectives within a customer-facing catering role and striving to improve the quality of service, taking account of the ever-changing dynamics of the service environment and the needs of different groups of people.
- Ability to create and maintain positive, professional, and trusting working relationships with a wide range of people within and outside the team to help get business done, demonstrating an understanding of how personal behaviour affects others.
- Experience of investigating issues, identifying, or developing options and selecting solutions to problems which occur in the role.
- Ability to prioritise tasks and a high level of organisation. Able to respond to rapidly changing circumstances at short notice and demonstrate flexibility under pressure.
- Experience of effectively leading a customer facing catering team from the front and communicating with clarity, conviction, and enthusiasm.

**Benefits**:
In addition to your salary, we offer an attractive range of benefits including:

- 30 days’ annual leave (increasing to 35 days after first full leave year).
- Civil Service pension with an average employer contribution of 27%.
- Access to training and development.
- Flexible working.
- Interest free season ticket loan and bicycle loan.

Things you need to know

**Selection process details**:
More information on the role and the full criteria can be found in the Job Description.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- See our vetting charter (opens in a new window).- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new window)**Working for the Civil Service**:

- The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicants**:
Job contact:

- Name:
- Recruitment Team
Recruitment team :