Senior Desktop Specialist

4 months ago


Littlehampton, United Kingdom The Body Shop International Limited Full time

**Your role in a nutshell**:
We are recruiting an experienced Senior Desktop Support Analyst** **as part of our support team based onsite at our global HQ Watersmead, Littlehampton, West Sussex.

This is a senior role with increased responsibilities, deputising for the Desktop Manager and delivering customer focussed second-line support to business colleagues across the UK, EMEA, and international market offices. You'll be ensuring your colleagues have mínimal business disruption from IT Systems and providing high service levels to the office and remote-based colleagues. Additionally, you'll be working with International IT Infrastructure teams, local IT teams, and business stakeholders to deliver Desktop related projects to the business.

**More about the role**:

- You will be proactively responding to calls from the ticketing system
- You’ll also provide support and guidance to Desktop Support peers within global markets
- You’ll be supporting the procurement of hardware and software, and the issuing of this equipment to colleagues
- You will create and maintain process and procedure documentation in a collaborative way with the local and remote teams

**What we look for**:
**Benefits**:
That’s a lot to ask for - so in return we offer
- a 6% contributory pension plan (that rises with loyalty)
- 23 days holiday plus bank holidays - time to refresh and recharge (you can buy/sell holiday)
- 1 Self Love Day - An extra day off per year to recharge and focus on what you love to do most
- 3 additional days a year to volunteer in the local community to support the causes you feel most passionate about
- Discretionary bonus scheme
- LOVE Money - Money from us to spend on YOUR wellbeing - pamper yourself on us. Every year.
- 50% employee discount on our products and access to sample sales
- Access to Perks at Work, our online shopping channel with exclusive deals & discounts
- Access to our Nourish platform, where you have access at certain times of the year to fantastic benefits such as; Buying/Selling holiday, Pension Top Up, Private Medical Insurance options, Green Car Benefits, Cycle To Work scheme, Techscheme, On site nursery (for Littlehampton colleagues), and much more
- Life Assurance
- EAP (Employee Assistance Program) - We work with experts to support you on all aspects of your Wellbeing: Physical, Mental and Financial.
- AND - we have also implemented Hybrid working into our HQ’s in London Bridge and Littlehampton, West Sussex, where our teams spend 4 days a fortnight.

If you are excited by all that - you might just be the sort of person we need to help us make the impactful change the world needs within a business that invented the culture of ‘joyful collective' and everything that means and stands for.

**The Body Shop**:
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

**Diversity Statement**:



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