Communications and Engagement Senior Coordinator

6 months ago

London, United Kingdom Boston Consulting Group Full time

**WHAT YOU'LL DO**:
This role is integral part of BCG’s GS People Experience Team. In this role you will work at a GS worldwide level alongside our People Experience, Business Services and HR teams to ensure our communications are clear, impactful and aligned to broader strategy. This will include segmenting our audiences, managing channels and delivering high quality content. It will also include supporting communication needs for a broad set of WW projects and programmes that form part of the People Agenda each year e.g. People Survey, Values, Promotions and other celebrations and more.

Within this role you will have 4 key areas of responsibility.

Own and Manage key communication channels
- Develop guidelines on which communication tools and channels are appropriate to use, when to use them, and when to plan for a multi-channel approach to target different audiences.
- Regularly review channels to ensure they are appropriately structured, up to date, and easy to navigate.
- Be a tools expert driving best in class usage of existing tools and ensure you are up to date on new tools and channels.
- Be the SME for our communication channels, promoting best practice use, and flagging posts that require action.

Provide Data and Insight
- Measure effectiveness of overall communications strategy through surveys, listening, analysis and more. Use those insights to inform future plans and summarising the insights and learnings back to key stakeholder groups.
- Track and monitor efficiency (and engagement) of channels and messages where data is available and use this to inform.

Plan and Manage Communications Calendar
- Build network and processes to ensure finger on the pulse of the latest information, communication channels, news, projects, programmes across HR & Business Services (local hubs) as well as our functions.
- Develop and maintain a cross channel communications calendar that ensures regular, meaningful messaging and avoids over saturation and is in line with our comms strategy.
- Actively promote the GS comms calendar in appropriate ways e.g. in team meetings highlight upcoming key dates/comms and seek input/content if needed for programmes e. g. GS connect series.

Write, Design & Deliver High Quality Messaging
- Help translate business information/insights (e.g. slides, data from potentially disparate inputs) into a compelling story in an appropriate format and forms based on the comms channel and audience segmentation guidance.
- Suggest creative ideas or concepts leveraging the latest trends in communications and change.
- Draft messages for leaders (drafting materials, editing, ensure a clear and concise voice) for different formats and ensuring they are engaging and meet needs of audience/message - primarily messages for Head of HR and business Services and Systems Lead Thought partner with projects, programmes and other members of the wider GS HR team to support delivery of high-quality messaging.

**YOU'RE GOOD AT**:

- Partnering across a complex stakeholder matrix to identify key messages to build and implement an engaging and innovative internal communications calendar that enhances the impact GS has on BCG and elevates our team.
- Outlining a project /delivery plan upfront that includes scope of work, approach, timelines, stakeholders identified and key milestones
- Developing innovative multi-format communications (messages, ways to communicate, mediums to use) to support engagement and delivery of our communication tactics (e.g. GS Connect, GS E news, GSLIVE etc) - aiming for a polished, enhanced look and feel that professionalises the way we in GS communicate and inform.
- Developing creative ideas or concepts that use the latest trends in communications.
- Maximizing visual design thinking and latest trends in internal communications (shorter and faster messages, communications that are authentic, open and personalized) when developing communications material and work with the design and communications experts beyond GS (building your network within BCG to do so) Drafting messages for leaders (drafting materials, editing, ensure a clear and concise voice) for different formats eg 1:1 and large format meetings e.g. System leader communications around key people and business topics

**YOU BRING (EXPERIENCE & QUALIFICATIONS)**:

- An understanding and comfortability with new technology (Slack, Trello, Egnyte, OneNote)
- You will bring relevant project coordination experience
- Familiarity with designing and creating intranet/microsites and interest/ability to pick up new technologies to do so
- Prior experience with drafting/editing internal communications and using Sales Force Marketing Cloud (SFMC)
- Previous experience working in a global/virtual team Excellent MS PowerPoint, Excel and Project skills

**YOU'LL WORK WITH**:
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and adm

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