Customer Service Advisor Automotive

1 month ago

Basingstoke, United Kingdom Harwoods Group Full time

JOB PURPOSE

The role of the Service Advisor is to:

- Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
- Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
- Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.
- Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.

Department/Business/Location:
Service

Reports to:
Aftersales Manager

KEY RESPONSIBILITIES
- Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.
- Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
- Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
- Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
- Confidently establish an understanding agreement with the customer of the work to be carried out.
- Accurately maintain the service department loading system in line with workshop capacity.
- Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
- Understand and adhere to manufacturer service requirements.
- Maintain safe working practices and abide high standards of the business.
- Take on additional responsibilities as required by the business.

Skills & Requirements

Essential
- Full UK driving licence.
- Organised.
- Smart appearance.
- Confident.
- Ability to excel in a team-based environment and achieve common goals.

Experience

Desirable
- Relevant experience in a customer facing role delivering excellent service.

Hours: Mon - Fri 8am - 6pm Saturday rota 8am - 1pm

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£32,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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