Billing Analyst

Our client is a successful and rapidly growing telecommunications business that provide a customer billing platform to the telecoms sector.

**Responsibilities**:

- Build a relationship with prospects and new customers to fully understand existing customer data, processes and operations
- Understand and capture customer migration / conversion requirements including data mapping, cleansing and de-duplication
- Work with stakeholders on their billing migration project including agreeing timelines, resources, milestones and testing for their new system implementation
- Pro-actively identify and address or escalate issues that can impact project deliveries
- Run Data Analysis and Billing workshops with stakeholders before, during and after migration
- Data manipulation and investigation, resolving and responding to queries from inside and outside the business
- Take the lead for data migration including parallel bill run activities in Test and Live environments
- Review and report data migration and parallel bill run results
- Assist customers in reviewing data migration and parallel bill run results
- Creation of hand over documentation and performing training to the customer and internal teams
- Provide primary billing support of new customers for an agreed period following go live
- Report against agreed KPIs for key stakeholders
- Provide ongoing operational input, guidance and support to clients.

Key Qualifications and Skills
- Experience in working in the telecoms industry with a good understanding of telecoms billing is essential
- Experience on one or many of these billing platforms would be beneficial:
Abillity, Eclipse, EBillz, Clarity, Intelligent Billing, Affinity or Elevate
- Strong skills in Excel and knowledge of other Microsoft Applications
- Experience of databases and SQL is an advantage
- Good Project skills, Organised and have an eye for detail
- Excellent communication and inter-personal skills
- Stakeholder management
- Proactive focus on customer support and delivery