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Customer Service Agent

4 months ago

Liverpool, United Kingdom RECRUIT RIGHT Full time

We are seeking a highly motivated and customer-focused individual to join our client's team as a Customer Service Agent. In this role, you will be responsible for providing excellent customer service to the clients. You will need to be able to think on your feet, multitask, and work well under pressure.

**Responsibilities**:

- Resolving customer complaints and issues in a calm and effective manner
- Assisting customers with recommendations and information
- Keeping accurate records of customer interactions and update database
- Collaborating with other departments to resolve customer issues
- Maintaining a high level of product knowledge and staying up-to-date on company policies and procedures

**Requirements**:

- Customer service experience
- Excellent verbal and written communication skills
- Ability to multitask and work well under pressure
- Strong problem-solving skills
- Detail-oriented and organized
- Proficient in Microsoft Office and customer service software
- Willingness to work a flexible schedule, including weekends and holidays

We offer a dynamic work environment, and opportunities for growth and advancement. If you are a self-starter with a passion for customer service, we want to hear from you. Please submit your CV and call me on 0151 908 0013, Ask for Sha

**Job Types**: Full-time, Permanent

**Salary**: £20,120.00 per year

**Benefits**:

- Additional leave
- Employee discount
- Employee mentoring programme
- Life insurance
- Private medical insurance
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Yearly bonus

Work Location: One location

Reference ID: Sha Carps OCS