Course Coordinator
7 months ago
Role responsibilities:
**To co-ordinate the administration of NEBOSH, IOSH and IEMA courses to clients and customers across the World. You will be responsible for a caseload of clients/customers and will be required to provide all post-sales support.**
- Build relationships with key contacts, providing the best customer service experience keeping them informed of learner progress from registration to certification.
- Issue of joining instructions to clients (In-Company) and customers (Open) courses.
- Preparation of course paperwork to include planning sheets, attendance record.
- Ensuring course trainers receive course materials and arrangements.
- Confirming delegate numbers with Open venues.
- Gather all post course feedback for continuous improvement.
- Updating relevant job files and digital systems.
- Manage delegate practical assessment submissions.
- Preparation and issue of certificates to client / students.
**GENERAL TASKS**:
- Provide cover for colleagues during annual leave/sickness absence.
- Assist colleagues with the administration of their courses where required.
**Essential Skills Required**:
- Excellent understanding and working knowledge of all Microsoft packages.
- Excellent word-processing skills.
- Attention to detail - accuracy.
- Ability to work on own initiative, self-motivated.
- Strong initiative and ability to work to tight deadlines and fluctuating workload.
- Excellent English skills both written / verbal.
- Team player in addition to ability to work unsupervised.
- Customer focused and excellent telephone manner.
- Results focused.
**Desirable**:
- Previous experience working in a training company.
Any other duties as requested by the Operations Director, Head of Operations and Senior Course Coordinator
**Job Types**: Full-time, Permanent
Pay: £23,088.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: CC300424
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