Operations Assurance Officer

2 weeks ago


London, United Kingdom North Central London Integrated Care Board Full time

Priority will be given to NCL ICB employees who are affected by change.

An exciting opportunity has arisen for a Operations Assurance Officer to be part of the SCC, providing support to the Operations Assurance Manager to ensure delivery of a robust assurance function within NCL ICB.

The post holder will support the Operations Assurance Manager with the winter planning assurance function for the ICB. This will include supporting system partners such as providers, with development of priority schemes and monitoring progress.

The post holder will use their skills in managing relationships, developing processes and analysing complex data to support the System Control Centre (SCC) in the following areas:
Be responsible for monitoring key operational, clinical and quality metrics via a range of dashboards to swiftly identify deterioration in UEC performance across the system and escalate where required.

Work with senior managers and Directors to implement all national and local guidance and ensuring system assurance is established through clear actions and pre-set targets.

Be expected to provide and receive highly complex information that is sensitive in nature and is imperative in the operations of the SCC function and ensure strong communication methods are effectively implemented to ensure the key message is relayed.

Supporting the development and monitoring of resilience plans for winter and other periods of high pressure

For further details on this role, please refer to the attached job description. Please ensure that you pay careful attention to the essentials and desirables of the person specification when completing your supporting statement.

Note this role forms part of a seven-day working rota system, the working hours are 08:00 to 18:00, which includes working on weekends and Bank Holidays.

North Central London ICB set up its System Coordination Centre (SCC) in December 2022. The purpose of the SCC is to always ensure the safest and highest quality of care possible for the entire population across every area by balancing the clinical risk within and across all acute, community, mental health, primary care, and social care services.

**SCCs will deliver**:
Visibility of operational pressures and risks across providers and system partners.

Concerted action across the ICS on key systemic and emergent issues impacting patient flow, ambulance handover delays and other performance, clinical and operational challenges.

Dynamic responses to emerging challenges and mutual aid.

Efficient flows of information.

For further details on this role, please refer to the attached job description. Please ensure that you pay careful attention to the essentials and desirables of the person specification when completing your supporting statement.

Note this role forms part of a seven-day working rota system, the working hours are 08:00 to 18:00, which includes working on weekends and Bank Holidays.



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