Traffic Marshall

2 weeks ago

Manchester, United Kingdom Manchester Airport Full time

**Date**:8 Nov 2023

**Location**: Manchester Airport, GB

**Company**:MAG
- Summary- Traffic Marshall
- Based at Manchester Airport
- 12 Month Temporary contract
- Full Time (42 hours per week)
- Salary £27,033 inclusive of 17.5% shift allowance
- 4 on 4 off rotation - Mix of day and night shifts
- Why MAG?- MAG is the country’s largest airport group. We own Manchester, Stansted and East Midlands Airports. However, our airports are so much more than the place where your holiday starts Contributing more than £3b to the UK economy, our airports are 24/7 self-contained towns, with 6 million square feet of office space, high street shops, cafes, restaurants, parking, event locations and hotels (to name just some of our services) these are all accessed by great transport links and supported by our team of 5000+ MAG Colleagues.- The role- This is a heavily focused customer service role where you will provide 1st line customer assistance to users of the Terminal forecourt areas, car parks and Black Cab users on a continuous basis, ensuring proper control and safe access for the general public, staff and service partners of the airport.
- You will be responsible for ensuring a continuous flow of moving traffic on Manchester airport road network and forecourts in an efficient/effective manner, whilst ensuring the safe egress from site for our customers as well as staff and provide support where necessary.
- Working across the 6 core roles within the traffic marshal role, which are, but not restricted to; The Taxi Feeder Park, T1 Departures, T2 Departures, T3 Departures, Ground Transport Interchange and conducting Mobile Patrol Duties.**Principal Accountabilities**:

- Feeder Park - To manage and adhere to the companies taxi management operational system ensuring all hackney trade comply with the Airport Code of Conduct and Standard Operating Procedures
- Olympic House, Terminal 1,2 & 3 Departures (Departures) - To maintain a continuous flow off all traffic from passengers dropping off to buses and taxis. Assist all customers of the airport with any general enquiries and provide excellent customer service when required.
- Ground Transport Interchange - To maintain a continuous flow off all traffic from passengers dropping off to buses and taxis. Assist all customers of the airport with any general enquiries and provide excellent customer service when required.
- Forecourt Mobile - To patrol pre-determined areas of the airport site landside assisting/addressing problems that could halt or disrupt the flow of traffic.
- To provide customer assistance and support and be an ambassador for the airport
- Interact with and offer support to all other areas of the Landside Operations, including Car Park Operations and Customer Transport Operations.
- Daily Operational Roles - Across all the terminals and road network (Please see Principle Accountabilities above). Vehicles parked on double yellow lines to be moved on immediately. Vehicles blocking entrances to be moved on immediately. Vehicles parked in unauthorised areas e.g. bus lanes car park entrances to be moved on immediately.
- Deal with agitated and upset customers in an empathetic manner whilst still giving general guidance and support, and use a calming and professional approach to diffuse the situation
- Where necessary report and advise GMP and Landside Managers of issues that could have a detrimental impact on the safety and security of the airport.
- What will make you successful in the role?- Demonstratable strong customer service orientation and experience
- Excellent interpersonal and conflict management skills, particularly in challenging situations
- Ability to work on own initiative with mínimal supervision being pro-active in all traffic management issues
- Excellent communication skills at all levels
- Ability to work accurately under pressure and in challenging situations
- To be prepared to work flexibly and effectively in all weather conditions and on a rotating shift basis
- Must be a team player
- Full clean driving licence (essential)
- Experience in a similar role would be advantageous
- I.T skills - Experience of using Microsoft office platforms
- How do I apply?
- Please submit your up-to date CV and a covering letter detailing how you meet the role criteria.- **Equal Opportunities & Reasonable Adjustments**

We’re committed to supporting the health and wellbeing of our colleagues in every aspect of their lives. This includes prioritising mental health, which is just as important as physical health.

We recognise that everyone experiences fluctuations in their mental health, and we are dedicated to creating a supportive, inclusive and caring environment where our colleagues feel valued and respected.

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