Sales Support Administrator

4 weeks ago


Hemel Hempstead, United Kingdom Crisp Recruitment Full time

**Sales Support Administrator**

**Salary**: £24,000 + 8% pension and private healthcare

**Duration**: Permanent

**Location**: Hemel Hempstead

**Hours**:

- Mon-Fri - 9.00am - 5.00pm - Hybrid working

**What you want to know about this employer**
- Hugely successful distributor, a market leader, number 1 supplier across UK and Europe
- An extremely well organised, structured business with a warm community feel

**Purpose of role**
- Managing all scheduled orders and co-ordinating shipping
- Dealing with customer queries and enquiries while ensuring accurate seamless order processing

**Responsibilities**
- First point of contact for customers - 20 calls a day
- Processing and scheduling B2B orders using SAP
- Using client portal to review and prioritise orders
- Getting quotes from couriers and arranging special deliveries
- Make necessary amendments to scheduled orders
- Feedback any issues / delays on purchase orders to customers and rectify issues accordingly
- Stock management
- Sending CoA’s, invoicing, credit notes

**Attributes**
- Order processing experience is essential
- Experience using SAP
- Impeccable attention to detail
- Fast accurate data entry
- Scheduling and logistics experience highly beneficial
- Strong client focus
- Thorough and meticulous
- Good customer service skills with issue resolution skills



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