Medical Receptionist

The following are the core responsibilities of the Medical Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: a. Maintain and monitor the practice appointment system.

b. Welcoming patients at Front Reception desk, dealing with queries and appointments. c. Accurately recording and inputting data on the Clinical System1 and patient records.

d. Process personal, telephone and e-requests for appointments. e. Answer incoming phone calls, triaging and transferring calls and dealing with the callers requests appropriately.

f. Signpost patients to the correct service. g. Initiating contact with and responding to, requests from patients, team members and external agencies h.

Clinically code data on System 1 where required. i. Photocopy documentation as required. j.

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the Reception Supervisor. m. Manage all queries as necessary in an efficient manner. n.

Maintain a clean, tidy, effective working area always. o. Monitor and maintain the reception/waiting area and notice boards. p.

Support all clinical & admin & dispensary staff with general tasks as and when requested. q. Any other tasks as required by the Reception Manager/Supervisor eg. scanning, deductions, admin support, coding, clinic letters/texts, referrals, 2-week rules r.

Partake in all mandatory elearning & face to face training. s. Complete opening & closing procedures in accordance with staff rota. t.

Provide cover in sickness and holiday absences. In addition to the primary responsibilities, the Receptionist may be requested to: In addition to the primary responsibilities, the receptionist may be requested to: a. Partake in audit as directed by the audit lead. b.

Order and monitor stationery supplies when requested. c. Participate in the receptionist rota for lunches/breaks and out of hours cover. d.

Support reception team development, partaking in shared learning and team meetings. e. Take part in full team training and staff events where required. f.

Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room when requested. All staff at Thirsk Doctors Surgery have a duty to conform to the following: Equality, Diversity and Inclusion A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons it improves operational effectiveness; it is morally the right thing to do, and it is required by law. Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the: Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 Coronavirus Act 2020 Other statutory legislation which may be brought to the post holders attention. Confidentiality The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care.

They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality. It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service. Quality and Continuous Improvement (CI) To preserve and improve the quality of this organisations outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care. Induction At Thirsk Doctors Surgery, you will be required to complete the induction programme and the practice management team will support you throughout the process. Learning and development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competencies to perform their role. All staff will be required to partake in, and complete mandatory training as directed by management.

It is an expectation for this post holder to assess thei