Brand Ambassador Hermès Parfums

2 weeks ago

Manchester, United Kingdom Hermès Parfums Full time

General Role

Reporting to the Counter Business Manager, you will be a Brand Ambassador for Hermès Fragrance & Beauty. The main responsibilities are to advise on and sell the house’s fragrance and cosmetics products with enthusiasm to an international clientèle.

Context

Hermès Parfums now also includes Beauty. In this context you will be responsible for promoting our olfactory creations as well as our growing Beauty range.

Main responsibilities
- Greet customers warmly on counter
- Listen attentively to customers’ requirements, provide a quality service and advice to help them make their choices
- Inspire customers to dream by introducing them to our products
- Sell our cosmetics products with enthusiasm and deliver the highest quality after-sales service in order to retain customers
- You will develop an excellent knowledge of the house’s products and will achieve additional sales alongside the product(s) initially chosen by the customer.

GENERAL DUTIES:

- Keep the counter tidy and clean, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling)
- Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department
- Share your skills and expertise with other ambassadors, Hermès Beauty Experts and Head Office team members.

Profile

Education and/or work experience:

- You have at least two years’ higher education in cosmetics sales
- You have at least three years’ successful experience in a cosmetics sales post for a well-known quality house or retailer

Expertise:

- You must demonstrate a keen interest in cosmetics products and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup)
- Fluent English

Personal and environmental presentation:

- You pay close attention to the cleanliness and tidiness of the sales space
- You ensure you are always highly presentable
- Being in direct contact with our customers, you are enthusiastic and have engaging interpersonal skills
- You have an excellent way with words and narration and enjoy evoking imagery for customers through stories and anecdotes
- With a strong sense of service, you are particularly aware of the needs of people around you and demonstrate empathy and openness
- You enjoy challenge and the sales environment
- You have a strong team spirit and share your experiences and expertise with enthusiasm
- You are passionate about art and fashion
- You have a good awareness of colour

A propos du groupe Hermès

Our métier: creation, production and distribution of Perfumes, associated scented products, and Beauty products.

More than 500 employees work at our various sites in France (including Paris and the industrial site of Le Vaudreuil) and abroad.

Our distribution extends to 15,000 points of sale throughout the world, including 450 Hermès stores and Hermès Fragrance and Beauty Personalised Spaces.

An ambitious growth strategy featuring the development of the Beauty and the implementation of new distribution models and new industrial methods.

Since it was founded in 1977, the industrial site in Le Vaudreuil (based in Normandy) has been developing formulas and packaging, producing Hermès Fragrance and Beauty perfumes and associated scented products, and managing all the logistics and supply chain steps through to delivery at our clients. Approximately 260 employees currently work at the site.

The Paris establishment has around 180 employees (including regional sector managers and personalized space sales teams): development of collections, communication, international management and operational development, visual merchandising, merchandising, events, international training, operations, e-commerce, finance, IT, HR...

Today, approximately 100 employees are spread abroad: Germany, Belgium, Holland, London, Italy, Madrid, Miami, Toronto, Hong Kong, Shanghai, Dubai.
- Type de contrat:
CDD
- Pays:
Royaume-Uni
- Ville:
Manchester
- Travail:
Retail
- Expérience:
Débutants acceptés
- Société:
Hermès Parfums

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