Energy Caseworker

Citizens Advice North Nottinghamshire is currently seeking a detail-oriented and committed individual to join our Energy Team as a caseworker. This role will be part of a well-established team consisting of six experienced caseworkers and dedicated support staff and predominantly based in Mansfield.

As the Cost of Living crisis continues to affect households across the nation, this position has become more crucial than ever. As a consumer adviser, you will play a pivotal role in assisting clients to hold their energy providers accountable and empower them to assert their rights effectively.

You will be responsible for providing direct advice and guidance to clients, assisting them in

resolving issues with their energy suppliers. By offering tailored solutions, you will help clients enhance their energy efficiency, reduce fuel bills, and lower overall consumption. This support will ultimately empower individuals to make informed decisions and take control of their energy needs.

Our project focuses on offering guidance on debt and financial budgeting support, negotiating with suppliers on behalf of clients and problem-solving to address energy-related concerns. We deliver advice through various channels, such as group sessions, phone consultations, and predominantly through in-person home visits.

Having successfully provided crucial assistance to clients for two years during challenging

pandemic conditions, our exceptional team's accomplishments have attracted increased funding to further expand our reach and impact.

Situated in North Nottinghamshire, our office operates in Worksop, Mansfield and Retford. We pride ourselves on being a friendly, committed, and stable team that consistently achieves outstanding results in quality audits, staff surveys, and client satisfaction surveys.

**Job Types**: Part-time, Fixed term contract
Contract length: 21 months

Pay: £23,645.96-£24,992.76 per year

Expected hours: No more than 30 per week

**Benefits**:

- Company pension
- Flexitime
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Worksop