Lounge Supervisor

6 months ago

Glasgow, United Kingdom Sodexo Full time

Job Introduction
**About the Role**

**Lounge Supervisor **at** Lomond lounge Glasgow airport**

**We’re experience makers.**

***And relationship builders**.**

And **we’re hiring**

Most people only dream of being at the most exclusive places or out-of-this world events. At Sodexo Live you don’t dream it, you live it every day. Here you’ll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Because we’re more than just waiters.

Be part of something **greater.**

**A few things about you**

We want you to bring your leadership skills, positive can-do attitude and your knowledge of food hygiene standards with you, when you join us. Don’t forget your fantastic admin skills too

You’ll be a role model when it comes to what great customer service will look like You’ll assist with the daily event schedule for team members, the day to day running of the kitchen and general problem solving, so your flexibility will be key.

Sodexo embeds a strong safety culture in everything we do. There will be company procedures to follow alongside our Health & Safety practises so it is vital that you'll champion this.

Main Responsibilities
- Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services. Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to Emirates personnel.
- Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
- Ensure buffet and stock levels of all F&B items are properly maintained and replenished regularly as required, and in accordance with food safety standards. Control and monitor hygiene standards as per HACCAP.
- Provide training and guidance to service staff on the presentation and display of food and beverages. Oversee staff performance, train and coach staff to ensure a smooth operation. Monitor staff punctuality and grooming and guide as required.
- Ensure personal and food hygiene, as well as housekeeping standards in the lounge food service areas and kitchen are adhered to, as per the company and legal requirements.
- Interact with lounge customers to gain feedback on service / product. Communicate findings to SDX and Emirates management in a timely manner. Liaise with SDX and Emirates management for any irregularities and other important information that impact the lounge operations. Communicate product, service and other customer issues to SDX and Emirates management, so that corrective action can be taken in a timely manner.
- Plan and delegate tasks to the team members before the beginning of each shift. Ensure that as-signed staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
- Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
- Oversee the ordering off all produce to ensure sufficient supplies of all F&B and other materials at all times.
- Front of house and customer facing experience
- Experience in supervising a team
- An element of food experience
- Highly motivated
- Attention to detail
- Able to work on own initiative within a team environment

Desirable:

- Lounge experience
- Airport experience

About The Company
Sodexo Live

**We’re Experience Makers.**

And go-getters, fanatic foodies, and community pillars.

At Sodexo Live, build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive.

After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment.

Because at Sodexo Live we’re so much more.

Be part of something** greater**

**Sodexo Live** is offering exciting opportunities to work at top venues delivering the highest standard of events across the country. As a company we provide catering on behalf of our clients at prestigious sites and events including Ascot Racecourse, Brighton AMEX Stadium, Bateaux London, ACC Liverpool, Newcastle United football club, Royal Botanic Gardens Edinburgh, Airport Lounges - Emirates, Virgin Clubhouse and many more.

To help us deliver the highest quality service we are looking for passionate, enthusiastic, and motivated individuals to join our team. We have a range of positions available to set you off on the right track within Sodexo Live so step up to the mark, be more than a spectator and become a part of our team.

**Why choose Sodexo Live**
- At Sodexo Live we believe in making every moment count, for the guests we serve and for our te

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