Business Support Apprentice

7 days ago


Manchester, United Kingdom Mears Group Full time

Annual salary: up to £20,800.00

Business Support Apprentice

1
_ year apprenticeship - Up to £20,800 per annum, depending on age and experience_

Do you want to work for one of the UK’s leading housing and care service providers in the UK? Are you somebody who is open to new opportunities, works to achieve high standards and is customer focused? If so, we have an exciting opportunity for a Business Support Apprentice to join our company.

What we are looking for:
An enthusiastic apprentice who will work under the direction, guidance and supervision of an experienced mentor to support the delivery of excellent refurbishment, repairs and maintenance service, whilst working to achieve a number of skills and qualifications.

The employee will be working based out of our Manchester office as part of a team of eleven. The primary responsibility will be taking customers calls. This is done individually but there is a team around for support and advice throughout the working day.

Accountabilities:

- Receiving inbound calls from customers/service users
- Logging and investigating repairs.
- Completing assignments - apprenticeship. (2 hours a day provided towards working on assignments)
- These assignments will be customer service based and will often where possible relate to the work they are currently doing within their job role.

Working Hours:
Monday to Friday - 40 Hours Per Week

2 Shift patterns 08:00 - 16:30 & 08:30 - 17:00

Who are we?

Mears is one of the UK’s leading housing and care providers to both the public and private sector, with over 6,500 employees, working with clients to help develop, fund and implement their placemaking ambitions. With 30 years of delivering market-leading repairs and maintenance services, Mears is trusted to deliver in excess of 6,000 repairs daily to a portfolio of more than 1,000,000 homes nationwide.

What you need to have:

- Functional skills in both Math’s and English
- The ability to learn and develop a thorough knowledge of the skills, technology and safety procedures required to carry out the full range of tasks
- Strong communication skills
- The ability to understand and interpret work instructions
- Be able to establish and maintain good customer/client relationships

What's in for you?
- 25 days annual leave
- Cycle to work scheme
- Sharesave - a simple way of saving money direct from your salary for 3 years, in order to buy Mears Group shares at a price that is fixed and discounted at the outset.
- Eye Test Vouchers
- Employee Assistance Programme
- Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work Previous years include, Alton Towers, Drayton Manor etc.
- Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless.
- Be part of a friendly and dedicated team
- Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment.
- Use and access to the latest technology

Mears Group recognise our people as our greatest asset, we Hire Individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

TJ



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