Waterpark Assistant

**Reference Number: WV109**

**Closing Date: 31st July 2023**

**Hours: Part Time**

**Rate of Pay: Competitive**

The Wave Destination Venue is looking for a number of Waterpark Assistants who share a passion for fun and providing excellent customer service

You will be part of a team who will be responsible for delivering a friendly, diligent and professional experience to all. You will be supervising activities, maintaining standards of cleanliness and hygiene in the pool area, and ensuring that our customers are always in a safe and healthy environment during their visit.

We want our customers to have the best possible experience and go away with a positive impression of The Wave Destination Venue and CVLife.

**Reporting to**:Duty Manager**

**Scope**:
Coventry Sports Foundation and Culture Coventry Trust are operating as CV Life, so that the scope of this Job Description as a CV Life document extends to cover the employment of employment contracts held with either Coventry Sports Foundation or Culture Coventry Trust.

**Overall purpose and objective of the role**:
To assist the Water Park Supervisor & Duty Manager in the daily operation of the Sport Centre’s facilities and activities.

**Main duties of the role**:

- To attend training/refresher courses as appropriate to maintain knowledge and understanding of the Waterpark facilities.
- To assist with maintaining the cleanliness and appearance of the Centre and its surrounding site at all times.
- To continually refer to booking sheets and dismantle equipment as appropriate.
- To gain experience and obtain governing body qualifications in a range of sports/activities.
- To provide assistance in aspects of coaching and session delivery.
- To contribute to the professional development and guidance of Further Education and Work Placement students.
- To become familiar with the various procedures of reception duties, including all administrative aspects of record keeping and filing.
- To visit venues outside the Centre as required to promote the activities of CV Life.
- To patrol the building regularly and report any problems/breakages to the Duty Manager.
- To attend any relevant meetings and forums as required.
- To assist in emergency situations in accordance with the procedures detailed in the company’s Health and Safety policy.

**This job description is neither exhaustive nor exclusive and may be reviewed and updated depending upon operational requirements and staffing levels.**

**Responsibilities for all employees**:

- To embrace and lead by example on the Company’s key values of PRIDE, PASSION and PERFORMANCE or those that might at any time be subsequently re-defined.
- To undertake all duties and fully comply with all of the Company’s general standards and those relating to the specific requirements of the role.
- To carry out tasks at a range of sites that are either operated or managed by the Companies / Trusts or where services are delivered by the Companies / Trusts.
- To be involved in any aspects or opportunities for sharing of good practice, expertise and responsibilities within the Companies / Trusts. To generally help promote the work and public image of the Companies / Trusts, always maintaining high standards of customer service and personal appearance.
- To attend and fully engage with all internal training and development requirements and opportunities, and maintain such qualifications as required by the demands of the role.
- To interact positively with customers adopting a friendly and professional approach at all times.
- To support the Company’s commitment to providing a safe environment for children, young people ad vulnerable adults, ensuring awareness of the Company’s Safeguarding Policy, Procedures and Practice Guidance, and to be vigilant, reporting any safeguarding concerns without delay.
- To comply with the General Data Protection Regulations when dealing with, maintaining, sharing and storing information.
- To undertake other duties as specified, which are appropriate to the qualifications, experience and general level of the post.

**Person Specification**:
**Essential** **Personal Attributes**
- Outwardly enthusiastic and self-motivated.
- Show a flexible approach to work.
- Supportive to others.
- Adaptable and approachable.

**Essential** **Knowledge and Experience**
- Working knowledge and experience of the day to day duties within a leisure facility.
- General knowledge of Health and Safety practices surrounding sports and leisure facilities.

**Essential Qualification**
- Relevant nationally recognised pool lifeguard qualification.

**Essential** **Special Skills**
- Ability to work as part of a team or under own supervision.
- Ability to use initiative in unsupervised settings.
- Communication skills.
- Customer care skills.
- Literacy and numeracy skills.

**Special Circumstances**
- Ability to work unsociable hours including evenings, weekends, and Bank Holidays.
- Ability to travel between sit