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Counter Fraud Investigator Apprenticeship Support

5 months ago

Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 338235**Salary**:

- £28,341 - £30,323**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- HMRC - CCG - Fraud Investigation Service**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 3Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Belfast, Birmingham, Bristol, Cardiff, Dover, Edinburgh, Glasgow, Leeds, Liverpool, Portsmouth, Manchester, Newcastle Upon TyneAbout the job

**Job summary**:
HMRC’s Fraud Investigation Service (FIS) is responsible for the department’s civil and criminal investigations.

FIS provides HMRC with an effective investigation arm to enforce the Department’s compliance policies. This enables the Department to deliver against the strategic responsibilities across all the taxes and duties it administers. This includes complex offshore evasion, international smuggling of illicit excise goods, exports of controlled weapons and technology, labour market abuses, VAT and Self-Assessment repayment frauds and a host of other fraud attacks targeted at the tax system.

FIS is home to a wide range of people with a variety of skills and professional backgrounds - including accountants, cybercrime specialists, criminal justice professionals, tax professionals and operational delivery support teams to name but a few. We use a range of powers and approaches to protect funding for UK public services, investigating the most harmful tax cheats and ensuring nobody is beyond our reach.

**Job description**:
As a Support Caseworker you will maintain Aptem (a database to record learners’ evidence), and respond to queries sent to the Counter Fraud Investigator Apprenticeship mailbox from the apprentices, PTOs and Senior Officer Liaison Officer (SOLO) network. You will be collaborating with the CFIA Quality team to ensure that HMRC remain compliant with the apprenticeship funding rules and the Ofsted Inspection Framework. You will have an opportunity to make a real difference, contributing towards achieving a positive outcome in future Ofsted inspections and funding audits.

The role requires someone with demonstrable experiences of working in a fast-paced environment, someone who can work on occasions with mínimal and ever-changing guidance or instructions, someone who is driven and embraces change.

**Key Responsibilities**
- Support a cohort of apprentices, their PTOs and line managers throughout the apprenticeship, providing IT support and guidance in respect of the apprentice learning management system.
- Determine apprentice eligibility and funding.
- Ensure apprentices are onboarded and inducted in a timely and accurate manner.
- Monitor progress of apprentices, maintain clear and comprehensive caseworker notes and assign a RAG status to each apprentice on a monthly basis.
- Escalate cases to the CFIA Quality Team where it is established that further enhanced support/intervention is required and collaborate with the quality team to improve the RAG status.
- Configure and maintain the external learner management system.
- Liaise with internal and external stakeholders, including the Education & Skills Funding Agency and Ofsted.
- Maintain and update Management Information Systems to ensure HMRC have a clear and robust audit trail for all aspects of funding and quality assurance.

**Person specification**:

- Be a committed individual who can proactively prioritise a demanding workload and can take the lead from problem solve to resolution.
- Work flexibly and build strong and effective relationships with a wide range of stakeholders across FIS, CCG and outside of HMRC in order to progress a variety of issues and tasks often under challenging and time pressured conditions.
- Have excellent communication skills, with the ability to balance conflicting demands.

**Essential Criteria**
- Have the ability to work in a pressured environment and manage rapidly changing priorities at short notice.
- Have a proven ability to work autonomously, exercising sound judgement and taking the initiative.
- Work and engage confidently and successfully with others through strong verbal and written communication skills.
- Have proven ability in operating Office 365 proficiently in particular spreadsheets.

**Desirable Criteria**
- Have an understanding of either criminal justice or civil investigations, but with a commitment to develop knowledge in both areas.
- Have knowledge of both the Government Counter Fraud Profession and Counter Fraud Investigator Apprenticeship.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Delivering at Pace
- Managing a Quality Service

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an a