Resource Planner

**Resource Planning Analyst**

Emersons Green

£25,000 - £30,000 p/a

This is a fantastic role within a financial services organisation, for someone with similar experience who wants to develop their skills and support a friendly team

Our client is looking for a Resource Planning Analyst to join their growing and experienced team. As a Resource Planning Analyst, you will be supporting the Operations team through accurate resource planning to ensure a smooth customer journey.

In return, you will enjoy a competitive salary and excellent benefits including contributory pension scheme, enhanced parental leave, and study leave (where applicable). This is in addition to working office hours Monday-Friday in their state-of-the-art office with onsite parking.

Your daily responsibilities will include:

- Developing propensity models to aid understanding of customer behaviours
- Producing short, medium, and long term plans for Operations
- Supporting operational teams in the process and optimisation of scheduling resource
- Undertaking ‘planned vs actual’ analysis to improve planning accuracy
- Identifying and highlighting performance/service risks to Operations
- Supporting the development of CRM reporting and analysis

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location