IT Assistant

4 months ago

Warrington, United Kingdom Jackson Stephen LLP Full time

JS is a dynamic accountancy and business advisory firm that makes a difference, and we are looking for talented and passionate people to join our fun and exciting team.

A new opportunity exists for a bright, motivated, IT Assistant (Apprentice) with a keen interest in Information Technology, to join our fun, forward-thinking modern firm. Applicants should have excellent communication and interpersonal skills, and have a genuine desire to progress in a challenging environment.

**Responsibilities will include (but are not limited to)**:

- Servicing and triaging support requests in a timely manner and addressing issues until they are resolved
- Escalating technical issues with senior staff or management when necessary
- Assisting with routine tasks, such as monitoring server security, software and anti-virus updates
- Onboarding new employees and updating user network access
- Installing new computers, operating systems and software
- Providing users with training and information regarding the use of new systems and software
- Monitoring the performance of the company’s desktop and server infrastructure and making suggestions for improving efficiency
- Assisting in the maintenance of IT procedures and documentation

**Requirements**:

- The ability to multitask, as the job often involves working on more than one IT issue concurrently
- Excellent analytical and problem-solving skills to correctly diagnose and fix problems
- Creative thinking to come up with innovative solutions to complex problems
- An inquisitive mind and a real interest in IT to remain up to date regarding new technologies

**Training**
- On the job training will be provided along with the benefits of the apprenticeship scheme training

**What’s on offer**:

- 27 days holiday a year (excluding bank holidays)
- Your birthday off every year
- Employee assistance program
- Life assurance cover (4 x annual salary)
- Long service awards
- Free parking
- Flexible working
- Enhanced maternity and paternity pay
- Salary sacrifice scheme
- Competitive salaries
- A full, exciting, and action-packed social calendar, including themed lunches, evening social events, the JS Summer games, five-a-side and much more
- A series of health and wellbeing initiatives throughout the year; including yoga sessions, meditation techniques and many more
- Comprehensive, development, management and leadership training programmes as well as apprenticeships and traineeships at all levels

JS is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

The aim is for our team to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

We are always looking for talented people who can make a difference within our team. If you are interested in an opportunity, please send your CV and covering letter via Indeed.

**Benefits**:

- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: IT Assistant (Apprentice)

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