Travel Advisor

6 months ago

Sunderland, United Kingdom Hays Travel Limited Full time

We are looking for experienced sales consultant's to join an expanding and dynamic department for a motivated individual looking to work within Hays Tour Operations.

The sales team focus on selling tailor made holidays and delivering first class customer service to both internal and external customers. As a sales executive you will sell package holidays with varying components, including flights, hotels, transfers and cruise, on a business to business basis, but will also have the ability to sell direct to customers should business needs warrant this.
Our customers are at the forefront of everything we do so exceptional customer service experience is required.

**What will be your key responsibilities?**:

- Creating and selling tailor made travel packages using All Hays products
- Delivering a first class customer service experience to all customers, obtaining repeat business
- Working towards, and striving to exceed, agreed individual and team sales targets and other KPI's
- Attending training workshops and supplier visits, including overseas educational visits, in order to continuously develop product knowledge
- In depth Knowledge of Long-haul and Cruise product.
- Liaise with ground suppliers to obtain rates, availability and for all special requests.
- Remain flexible to meet the needs of the Business
- Provide Feedback to the Team Leader
- Deliver exceptional customer service to all people
**What competencies we are looking for?**:

- Commitment to contribute to the growth of the business and the development of the team.
- Ensure that the Hays Travel values are demonstrated at all times and that others follow this standard
- Excellent verbal and written communication skills
- Ability to liaise with staff at all levels
- Effective motivational skills and the ability to remain positive and professional at all times
- Enthusiastic and proactive with the ability to work independently (self - motivated) and as part of a team
- Ability to work effectively with people from diverse backgrounds
- Has worked within teams based at various locations
- Excellent organisational skills
- Excellent selling skills with the ability to achieve individual and team sales targets
- The ability to negotiate and achieve desired outcomes as agreed with Line Manager
- Appropriately assertive with a wide range of people
- Analytical and problem solving skills with a can do attitude
- Attention to detail and high levels of accuracy
- Strong administration skills with excellent time management skills
- Knowledge of internal/external selling systems
**What experience we are looking for?**:

- 2 years proven sales or customer service record
- Passionate about travel and tourism
- Good sales and presentation skills
- Customer focussed
- Problem solving
- Team player
- Good organisational and time-management skills
- Excellent communication skills
**About Us**
As the UK's largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.
**Our values**
Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
- Supportive
- Motivational
- Innovative
- Loyal
- Excellence
**What it's like to work for us?**
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

Hays3

  • Travel Advisor

    5 months ago

    Sunderland, United Kingdom Hays Travel Limited Full time

    We are looking for a motivated individual with sales consultant experience, to join an expanding and dynamic department within Hays Tour Operations. The sales team focus on selling tailor made holidays and delivering first class customer service to both internal and external customers. As a sales executive you will sell package holidays with varying...

  • Customer Service Advisor

    6 months ago

    Sunderland, United Kingdom Hays Travel Limited Full time

    **About Hays Travel** As the UK's largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 460 Branches throughout the UK, a...

  • Digital Sales Representative

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Job Title: Virtual Contact Centre AdvisorAbout the Role:We are seeking an experienced Virtual Contact Centre Advisor to join our team at Hays Travel. As a Virtual Contact Centre Advisor, you will be working in a fast-paced sales environment, engaging with customers and building rapport to provide exceptional customer service.Key Responsibilities:Engage and...

  • Virtual Contact Centre Advisor

    6 months ago

    Sunderland, United Kingdom Hays Travel Full time

    Job description Home based base salary + monthly commissions  Equipment provided Full time and Part time Available  We are looking for Virtual Contact Centre Agent’s to join our successful Digital Sales Team. We are looking for dynamic, sales driven people who are able to work independently as well as working as part of a team. You will...

  • Virtual Contact Centre Sales Representative

    4 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleWe are seeking a skilled Virtual Contact Centre Advisor to join our Digital Sales Team at Hays Travel. As a key member of our team, you will be responsible for engaging with customers, identifying their needs, and providing exceptional customer service to ensure a seamless booking experience.Key ResponsibilitiesEngage with customers through...

  • Customer Service Advisor Travel Money

    6 months ago

    Sunderland, United Kingdom Sainsbury's Full time

    **Location** - Sunderland Store, Sainsbury's Supermarkets Ltd Silksworth Lane, Sunderland, SR3 1PD **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Sainsbury's Bank **Job ID** - 227018 **Schedule** - Total hours: 12_ Early Shift: 8:50am - Late Shift: 7:10pm We’d all like amazing work to do, and...

  • Htol Aftersales Advisor

    5 months ago

    Sunderland, United Kingdom Hays Travel Limited Full time

    This role is based within the HTOL After Sales and focused on providing an exceptional service to all Agents, Customers and Supplier partners for any HTOL, Hays Beds & Hays Transfers existing booking queries. **Role Summary** **Main Responsibilities**: - Booking Failures HTOL, Hays Beds, Hays Transfers - Answering general booking questions - Adding...

  • Digital Holiday Sales Specialist

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About the RoleHays Travel is seeking a skilled Virtual Contact Centre Advisor to join our team. As a key member of our Digital Sales Team, you will be responsible for engaging with customers, providing exceptional customer service, and meeting sales targets.Key ResponsibilitiesRespond to customer inquiries via social media, email, live chat, or...

  • Customer Service Advisor

    4 weeks ago

    Sunderland, United Kingdom Back 2 Work Full time

    Were recruiting for Customer Service Advisors to earn up to £ 23,504 per annum. Customer Service Advisor benefits: Huge discounts of EE & BT products Season Ticket Travel Loan Optional Private Healthcare and Dental Customer Service Advisor role: Provide a tailored, friendly and professional service, with the customer firmly at the heart of what...

  • Virtual Contact Centre Advisor

    6 months ago

    Sunderland, United Kingdom Hays Travel Limited Full time

    We are looking for Virtual Contact Centre Agent's to join our successful Digital Sales Team. We are looking for dynamic, sales driven people who are able to work independently as well as working as part of a team. You will have direct access to engage with our customers who have shown an interest in booking a holiday with Hays Travel, whilst working in a...

  • Inbound Sales Advisor

    5 months ago

    Sunderland, United Kingdom ECO (EC Outsourcing) Full time

    **Job description** **EC Outsourcing** are looking for experienced Travel Consultants’ to join our inbound sales team at Doxford Park Sunderland. This is an exciting opportunity for a passionate travel advisor to work with the fastest growing online travel agency in the UK. You will be selling a vast mix of products including short and long haul...

  • HR Advisor

    6 months ago

    Sunderland, United Kingdom Northern Gas Networks Full time

    **HR Advisor** **Starting salary from £32,542** **Up to 5% bonus** **12 months fixed term contract - maternity cover** **40 hours a week** **Sunderland & Home Hybrid working - Travel required** We have an exciting opportunity for a **HR Regional Advisor** to come join us for a fixed term (up to 12 months) to cover maternity leave. This role is a key part...

  • Quality Advisor

    6 months ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Title: Quality Advisor** **Salary: £22,731** **Location: Sunderland (travel to various sites will be required)** We are recruiting for a Quality Advisor to join the Digital Mail department at one of Europe's largest communication companies. Working as a team member to the Quality Lead you will ensure that the level of daily quality tasks are completed...

  • Customer Service Advisor

    5 months ago

    Sunderland, United Kingdom EDF Limited Full time

    **Customer Service Advisor** **Doxford** **Starting Salary of £23,295 Plus Excellent Benefits Package** Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an exceptional customer experience. **You don’t need to have experience of working in a...

  • SHE Advisor

    3 months ago

    Sunderland, United Kingdom Wates Full time

    SES Engineering Services are looking for a SHE Advisor to join our Northern team, focussing on high profile, technically complex mechanical and electrical projects across multiple sectors. If you are passionate about the Health and Safety of construction projects and are looking for an opportunity to challenge the norm, bring fresh new ideas and elevate...

  • Customer Service Advisor

    6 months ago

    Sunderland, United Kingdom EDF Limited Full time

    **Customer Service Advisor** **Doxford** **Starting Salary of £23,295 Plus Excellent Benefits Package** Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an exceptional customer experience. **You don’t need to have experience of working in a...

  • Customer Service Advisor

    6 months ago

    Sunderland, United Kingdom EDF Limited Full time

    **Customer Service Advisor** **Doxford** **Starting Salary of £24,635 Plus Excellent Benefits Package** **Full time or Part time (Minimum 24 hours a week from 09:30 - 17:00 Monday - Friday)** Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an...

  • Cdm/pd Advisor

    6 months ago

    Sunderland, United Kingdom Carriera Full time

    **Role: CDM/PD Advisor** **Location: Sunderland** **Sector: Property & Construction practice** **Salary: £45,000 - £50,000 + Excellent benefits package** Carriera is excited to partner with an award-winning independent property & construction consultancy who operate across the North of England. The business has been established for over 15 years and...

  • CDM/PD Advisor

    3 weeks ago

    Sunderland, United Kingdom CV-Library Full time

    Role: CDM/PD Advisor Location: Sunderland Sector: Property & Construction practice Salary: £45,000 - £50,000 + Excellent benefits package Carriera is excited to partner with an award-winning independent property & construction consultancy who operate across the North of England. The business has been established for over 15 years and offers...

  • SHE Advisor

    4 weeks ago

    Sunderland, Sunderland, United Kingdom Wates Full time

    About the RoleWe are seeking a highly skilled SHE Advisor to join our Northern team, focusing on high-profile, technically complex mechanical and electrical projects across multiple sectors.This is a great opportunity to progress your career as part of a talented, diverse, and supportive team.Key ResponsibilitiesProvide professional SHE support, advice, and...