Automotive Technical Advisor

2 weeks ago

Oldbury, United Kingdom The AA Full time

**Company description** Job Title: Automotive Technical Advisor

Location: On-site Oldbury

Grade: L7L

**Salary**: £32,441.72 & Annual Bonus

Hours: Predominately Monday - Friday, rotating shifts between 07:00 - 20:00. You will also be required to work the occasional weekend.

Interviews taking place W/C 23rd January

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve andadapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As an Automotive Technical Advisor, you’ll always go the extra mile for our members. In return, we’ll go the extramile for you, with excellent training, support, and development opportunities.

**What will I be doing?**:

- Liaising with AA members, repairing workshops and Roadside Patrols to get broken down vehicles repaired quickly and efficiently
- Providing technical advice to AA members in live breakdown situations to prevent the unnecessary deployment of Roadside Patrols
- Providing professional technical advice to AA members relating to non-breakdown related situations
- Allocating appropriate resources to roadside breakdowns
- Processing all calls professionally and efficiently to ensure customer satisfaction
- Recording all enquiries on the appropriate database to assist with providing detailed management information

**What do I need?**:

- City & Guilds or NVQ in Vehicle Maintenance & Repair
- Motor vehicle service & repair experience
- Motor vehicle fault diagnosis experience
- Ability to communicate complex technical information clearly and concisely and in a professional manner
- Ability to demonstrate a high level of customer care during a breakdown situation
- Working knowledge on a variety of manufacturers vehicles would be desirable

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