IT Helpdesk Engineer

3 days ago


Southampton, United Kingdom Flat Fee Recruiter Full time

Don’t miss this exciting opportunity for an experienced **2nd/3rd Line Helpdesk Engineer** to join this thriving small business in Southampton.

**2nd/3rd Line Helpdesk Engineer**
**Chilworth,Southampton, SO16
£22,000 - £30,000 per annum + Competitive Benefits Package**

**Full UK driving licence essential**

**Please Note: Applicants must be eligible to work in the UK**

Our client’s purpose is to combine good old fashioned customer service with modern-day tech support. They firmly believe that they are more than just an outsourced service, so they make it their mission to become an integral and valued extension to everybusiness they work with.

As a thriving small business, they are excited to be expanding their first-class team of support professionals and are on the lookout for a friendly, energetic, customer focussed **IT Engineer** to help them provide support services to their diverse range of customers.

You’ll be working in a fast-moving helpdesk environment providing remote and onsite support to resolve customer IT issues. You’ll also have the satisfaction of taking ownership of your customer issues through to resolution. Part of the role is to meet withcustomers onsite to implement projects, install new hardware or to provide training on new technologies. A company car is provided for any site visits.

**What’s in it for you?**

You will be joining a friendly, growing business that really places people at the heart of their service.

Benefits include:

- 23 days holiday (plus statutory bank holidays)
- Modern air-conditioned office
- Free parking and company car
- Free tea and coffee (and sometimes even cakes)
- Annual salary review
- Paid training and certification
- On hand HR team providing support and advice

**Could this be for you?**

The client is looking to hire someone that shares their values, which are as important to them as your technical skills. The client is proud to **exceed expectations, they place relationships first, they operate with professional pride, they get the job done and they are team players.**If these values sound like you, they can’t wait to hear from you

**Experience**

You’ll need to have at least 2 years relevant experience along with a thorough understanding of all Microsoft technologies, including servers, operating systems, Microsoft 365 & Azure cloud services.

Additionally, you’ll need to be able to deploy and manage network devices such as, switches, firewalls and routers.

**A full UK driving licence is essential for this role**.

**You must be eligible to work in the UK.**

Other suitable skills and experience includes: IT Support, 1st Line Support, 2nd line support, desktop support, helpdesk, first line support, IT Support Engineer, Technical Support, IT Support Technician, IT Specialist, helpdesk co-ordinator, System Administrator,Support Administrator.



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