Timeshare Administration

**Timeshare Administration & Resales Executive - Part time, based on 24 hours per week up to 30 as required.**

Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar.

At Langdale we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.

**About the Role**

Delivering outstanding customer service in all aspects of timeshare administration and resales. Duties include but not limited to:

- Ensuring all guest needs and enquiries are dealt with in a professional, timely and friendly manner as required by Langdale standards.
- Knowledge of all units and be able to assist in the resale of owner’s weeks.
- Liaise with owners and potential purchasers in al aspects of the sale.
- Be proactive with opportunities to promote sales and monitor progress.
- Understand exchange organisations and process information.3-4 days a week as required, including Friday, Saturday and Sundays.
**About You**
- Ability to work as part of a team, or independently on your own initiative, and problem solve.
- Ability to undertake a varied workload, to the highest standard and work to tight deadlines.
- Work with a diligent attention to detail.
- Innovative and contribute to the development and improvement of the department and estate.
- Self-motivated and enthusiastic when meeting new challenges.
- Your role will involve a high level of contact with a variety of stake holders therefore you must be able to demonstrate excellent customer care and communication skills and have a polite, pleasant, and professional demeanour.
**What we Offer**

£23,000 per annum pro rata, equal to £11.28 per hour

Complimentary access to the Fitness and Leisure facilities

50% Family and Friends discount on hotel rooms

Discounts across the Estate

Monthly prize draw for staff nominated by Guest Feedback

Monthly prize draw for use of the Brimstone Spa Thermals

**Please note that this is a live-out role.