Customer Care Assistant
6 days ago
**About The Role**
Typical daily duties involve but are not limited to:
- Answering incoming calls and making outbound calls relating to hire orders and retail orders
- Investigate and resolve stock shortages issues and ensure all orders are completed on time
- Answer live chat enquires via multiple websites
- Tracing customer parcels with our couriers
- Organising collection of outfits
- Actively working with customers to make sure stock is returned on time ahead of the next hire
- Order processing to support promotional activity and to provide in store samples
- Ad hoc reporting and admin duties
**There is no cold calling involved with this role.**
**A talented person**
Office hours are Monday-Friday 9am-5.30pm, with Saturday shifts on a rota during summer months
ACS is a Real Living Wage Employer. Salary up to £22,000 dependent on experience.
**An award winning company**
ACS Clothing are Europe’s largest Hirewear company and we’ve been providing top quality menswear to High Street retailers since 1999. We have expanded our services to offer a variety of clothing solutions for rental, returns, and re-commerce. Sustainability is at the core of everything we do.
**Job Types**: Full-time, Temporary contract
**Salary**: Up to £22,000.00 per year
**Benefits**:
- Employee discount
- Free parking
- On-site parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
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