Pet Claims Assessor

4 days ago

Hampshire, United Kingdom GerrardWhite Full time

**Pet Claims Assessors**

**Salary**: £23,000 with salary stepping stone increases

Hours: Full Time - Monday to Friday 9 am-5 pm, Part-Time - minimum 25 hours per week

Location: Full-time work from home

Training: Full-Time training must be completed for the first 3-5 weeks

**Overview**:
**Key Responsibilities**:

- Review incoming forms and ensure claims and pre-authorisations are settled within the Service Level Agreements
- Assessing new and continuation claim submissions by reviewing all claim documentation supplied
- Collating information from customers and veterinary practices to assess claims appropriately
- Ensuring prompt and accurate payment of valid claims and querying any anomalies and declining claims that are invalid
- Identifying potentially fraudulent claims and following the agreed process for the referral.
- Ensuring that high levels of customer service are offered through the processing of accurate and timely information
- Maintaining a consistent and energetic approach whilst building rapport with the internal and external customer to establish customer relations
- Establish and maintain effective communication and relationships with all colleagues and customers, whilst promoting a professional image
- Develop and maintain a competent level of technical, product, and system knowledge and be able to explain policy cover in line with terms and conditions
- Where applicable, to ensure that DPA, FCA, TCF, and other regulatory requirements are met
- Understand business issues and recommend solutions to improve
- Commit to own personal development
- Provide support and guidance to others as required.
- To undertake other reasonable responsibilities and projects as instructed by their line manager

**Essential Skills**:

- Vet practice (e.g. vet nurse), medical or pharmaceutical experience, or qualifications in these areas
- Excellent communication skills and strong team player
- Ability to multi-task
- High attention to detail
- Strong data entry and IT skills
- Flexible attitude to work - willingness to take on new tasks
- Ability to work on own initiative and remain motivated in a changing working environment

**Desirable Skills**:

- Experience of working in an admin/contact center or customer service environment
- Basic knowledge of insurance products and principles

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