Hospitality & Catering Coordinator

4 months ago

Norwich, United Kingdom SaxonAir Flight Support Limited Full time

**VACANCY - Hospitality & Catering Coordinator**

**Earn £12 per hour, plus great benefits including 30 days holiday, life assurance cover, employee assistance programme, and much more**

If you thrive in a varied hospitality and catering role, working within a friendly, busy team, and can work some weekends as well as early starts from our Norwich airport facility, then this could be the ideal role for you

These roles also provide an exciting opportunity to be involved in the development of our expanding events catering business, helping to providing high-end and bespoke event catering to private clients hosting events at the BAC.

**Company description**

SaxonAir is a private jet and helicopter operator based at Norwich Airport in our purpose-built Business Aviation Centre and hangar facility. Designed to meet the demands of the offshore transportation sector as well as offering excellent service for our VIP passengers, alongside the benefits of a business hub and events space. We have a team of valued staff, passionate about delivering a superior service aimed at exceeding our customers’ expectations.

Our mission is to be a leader in the provision of aviation services, through excellence, innovation, and sustainability, while ensuring safety and integrity are at the heart of the operation.

These roles will develop so we are looking for people who want to embrace change and are looking for opportunities to develop, gain qualifications and add to their role.

The following attributes will also be important:

- Strong organisational skills.
- Reliable and trustworthy.
- Excellent attention to detail.
- Strong team player.
- Flexible and ability to respond to changing business needs.
- Ability to manage workload effectively and prioritise tasks.
- Continuing right to live and work unrestricted in the UK.
- Some form of catering and/or hospitality experience is desirable

**Duties (typically, but not exhaustive)**
- To prepare, label, date and wrap all food items for sale.
- To monitor the quality of all food items at all times.
- To prepare and serve beverages as trained.
- To ensure the correct rotation and storage of food at all times.
- To ensure all merchandise is correct and clean at all times.
- To maintain correct and attractive presentation of the food display areas.
- Documentation is completed and the cash is stored securely within the safe.
- To ensure an adequate supply of clean and presentable crockery, glasses, cutlery and condiments at all times.
- To follow the correct Cash/Stock and Security Procedures and to issue customers with VAT receipts following each transaction.
- To notify the Supervisor/Unit Manager immediately of any errors whilst operating the till and deal with the error efficiently with as little disruption as possible.
- To provide the highest standard of customer service.
- To upsell to each and every customer.
- To bring any complaints to the attention of the Dept Manager/Supervisor.
- To clear and clean the tables.
- To transport used cutlery to the washing up area and wash all crockery and cutlery as trained using the correct cleaning products.
- To operate the dishwasher, monitor the cleanliness of all equipment and change the water every 3 hours, (where applicable).
- Ensure general cleaning is completed as detailed in the site cleaning schedule.
- To open/close the premises when required and cash up at the end of the day ensuring that all monies are correct.
- Support the Facilities front of house team when needed (support and training will be provided).
- Show clients our facilities (support and training will be provided).
- Meet and greet clients and customers coming to the BAC (support and training will be provided).
- To carry out any other reasonable duties requested by your Supervisor/Dept Manager.

**Fundamentals**

Our salary policy is to pay rates aligned to the Real Living Wage. Our employees benefit from career-related training, development, coaching and mentoring. We also have a workplace pension and offer 30 days annual holiday.

You must have an existing and ongoing right to work in the UK under current Immigration rules to be considered for this role.

**FIT THE BILL?**

**Job Types**: Full-time, Part-time, Permanent

Pay: £12.00 per hour

Expected hours: 16 - 30 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Day shift
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Catering and/or Hospitality: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Hospitality & Catering Coordinator

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