Family Support Worker

2 weeks ago


Durham, United Kingdom St Cuthbert’s Hospice Full time

Complete delegated support worker duties to support the efficient and effective running of the Family Support Team (FST). Offer an empowering, flexible and integrative style of support by embedding listening skills and person-centred principles within a psycho-social approach that draws upon a wide range of models and interventions (directive & non-directive). To promote the Family Support Teams presence and its services within the Hospice. To support staff to identify the needs of the guests and sign-posting them to either internal and / or external services.

To aid in delivering appropriate group work / facilities and provide information as required by both staff, volunteers and guests. To assist in ensuring that the Hospice is safeguarding those to whom it provides services. Communication and relationships Work within a delegated support worker caseload to support individuals with a life limiting illness (and their families/carers) who are in need of social, emotional and practical advice and support. Work collaboratively with other members of the Family Support Service, Hospice team, external professionals and organisations to enable the best possible continuity of care and support for clients.

Attend both internal and external multi professional meetings and build partnerships with external organisations and support the development of a good quality bereavement network. Undertake holistic interventions - building relationships with local authority teams, Carer Support services, outreach teams, Social Care Direct, welfare rights services, nursing homes, community mental health teams, Macmillan services. As directed by the qualified staff to facilitate safe discharges from the IPU, through assessment of care needs and organising appropriate packages of care. Develop the contribution of the Family Support Team within the Inpatient Unit/Living Well Centre (LWC).

Analytical and judgemental skills Discuss patients, families and carers social care needs and agree with social work colleagues any social care, emotional, psychological, spiritual and appropriate intervention. Devise an appropriate empathetic action plan based on this recognising the need to seek support in more difficult and complex situations. Identify and negotiate with team colleagues and wider multi-professional team social, emotional and practical needs and decisions with the patient, family and multi-disciplinary teams to promote patient centred care. As directed by qualified staff, plan and prioritise family support interventions to meet identified social, emotional and practical needs.

Anticipate the changing needs of patients, and assisting with the emotional preparation of the patient and family by exploring their awareness of the situation and report any key concerns to colleagues. Identify any potential safeguarding concerns and respond appropriately, following Hospices policy and procedures and reporting any concerns to the hospice social workers. Able to recognise when a Mental Capacity Assessment or Deprivation of Liberty Safeguard is required and highlight to the hospice social worker. Identify and report potential problematic issue(s) of the patients in IPU or the Living Well Centre (LWC) guests.

Planning and organisational skills Under supervision, undertake direct work with patients and their families endeavouring to influence their experiences by utilising a range of directive & non-directive approaches. Note and report individual and family strengths & ways of coping, involving other members of the multi-disciplinary team or external agencies e.g. schools, as appropriate. Manage and prioritise their own caseload and work time To be flexible in working practice (outside core hours) to reflect the special nature of the work undertaken to the benefit of patients, families and carers Physical skills Standard keyboard skills are required Patient/Client Care Primarily responsible for a social work caseload with some basic counselling input with clients Actively participate in Family Support Team meetings Provide input into the routine (level 1-2) aspects of the bereavement process and recognising level of intervention commensurate with own skills and competencies.

Understand and respond to ethnic, cultural and religious influences on the patient and family To respond to those especially vulnerable because of their dependency, e.g. children, adolescents, and elderly relatives, those with special needs Provision of information, support, advice and advocacy for clients relating to all manner of practical matters such as home care, benefits and housing. Establishing effective communication networks and fast tracking services with local authority teams, continuing health care teams, NHS foundation trusts and other third sector service providers. To possess the emotional maturity to deal with frequent exposure to highly emotional/ distressing circumstances Policy and Service Development Work as a member of the Family Support Team a


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