Motor Technical Team Leader

3 months ago

Leeds, United Kingdom Davies Group Full time

**Technical Team Leader 12 Month Contract**

**Davies Claims Solutions - Motor**

**#INDHP**

This is a great opportunity to join our growing claims department at Davies Motor.

We are recruiting for a position of Motor Team Leader In this role, you will play a pivotal role in leading our claims operations. You will have the opportunity to shape your area of the operation, develop new processes/strategies and drive improvement across our Motor Claims operation as a direct result.

**Duties and responsibilities**:
Day to Day operational responsibility for our technical claim handling teams in Motor covering all TP elements of Motor claims including credit hire and personal injury.
- Using available MI to identify trends on claims including, extended lifecycle, complaints, process issues and putting in place corrective action plans to improve performance
- Monitoring team performance against Client service level agreements, internal key performance indicators and agreed operational business objectives.
- Owning operational remedial action plans on behalf of nominated teams generated from internal and external audit, business improvement programmes, customer satisfaction surveys and customer dissatisfaction root cause analysis. Working to ensure complaints are identified and recorded. Also, acting as the escalation point for complaints.
- Ensuring that work levels are evenly distributed across the teams implementing work reallocation strategies where appropriate to ensure effective Work in Progress management.
- Working towards agreed budgeted revenue and costs. Construct and effectively manage team budgets.
- Manage change within the department through system, process changes and client improvement plans
- Monitor the unit’s team performance against the agreed Client service level, internal key performance indicators and agreed operational business objectives.
- Drive pro-activity of claims handling throughout the unit ensuring that claims are being managed and lifecycle being minimised
- Take overall responsibility for ensuring data integrity within systems is accurate at all times

**Skills & Experience**:

- Min 3 years of insurance claim experience in a leadership or managerial role.
- Evidence of demonstrating organisational change.
- Evidence of utilizing and managing against appropriate Management Information.
- Evidence of working successfully in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload.
- Understanding of all regulatory issues (people, FSA, Data Protection, TCF, Consumer Duty etc)
- Confident with technology, with a good working knowledge of Microsoft Office products.
- Effective and confident presentation skills and ability to influence.
- Resilience and ability to take calculated risks.

**Job Types**: Full-time, Fixed term contract

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Employee discount
- Employee stock ownership plan
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leeds, LS1 6ED: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Leeds, LS1 6ED

  • Counter Fraud Motor Team Leader

    3 months ago

    Leeds, United Kingdom Direct Line Group Full time

    **Motor Counter Fraud Team Leader** **Leeds - Hybrid** At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant...

  • Counter Fraud Motor Team Leader

    2 weeks ago

    Leeds, United Kingdom Direct Line Group Full time

    Motor Counter Fraud Team LeaderLeeds - Hybrid At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for...

  • Technical Property Team Leader

    3 months ago

    Leeds, United Kingdom Direct Line Group Full time

    What you'll need: Are you an experienced property claims professional who can coach and develop a team of technical experts? Do you have a background in handling complex claims such as large loss, subsidence, recovery, or claims requiring DRR activity? If so, we would love to hear from you! We are looking for Technical Property Team Leaders to join our...

  • Technical Motor Claims Handler

    3 months ago

    Leeds, United Kingdom Resolve Recruitment Services Full time

    Package**:Up to £28875 per annum + overtime + excellent benefits** Role: Technical Claims Specialist, Hybrid Homeworking - Bradford Looking to come off the tools...? How about a better work life balance with a hybrid home working role...? Resolve Recruitment are working with one of the worlds largest vehicle warranty companies. Due to...

  • Technical Motor Claims Specialist

    3 months ago

    Leeds, United Kingdom Resolve Recruitment Services Full time

    Package**:Up to £28875 per annum + overtime + excellent benefits** Role: **Technical Claims Specialist**, Hybrid Homeworking - Bradford Looking to come off the tools...? How about a better work life balance with a hybrid home working role...? Would you like to work 4 days a week from home? Resolve Recruitment are working with one of the worlds largest...

  • Technical Motor Claims Team Manager

    2 weeks ago

    Leeds, United Kingdom Davies Group Full time

    At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to: · Reward platform - discounts for over 800 retailers · 25 days holiday (rising with service plus option to...

  • Claims Handler

    3 days ago

    Leeds, Leeds, United Kingdom Davies Full time

    About the RoleWe are seeking a highly skilled Claims Handler to join our Motor Claims team at Davies. As a Claims Handler, you will be the first point of contact for our customers, providing a professional and empathetic service.Key ResponsibilitiesProactively manage a caseload of motor claims, ensuring timely and effective resolution.Maintain accurate data...

  • Claims Handler

    3 days ago

    Leeds, Leeds, United Kingdom Davies Full time

    About the RoleWe are seeking a highly skilled Claims Handler to join our Motor Claims team at Davies. As a Claims Handler, you will be the first point of contact for our customers, providing a professional and empathetic service.Key ResponsibilitiesProactively manage a caseload of motor claims, ensuring timely and effective resolution.Maintain accurate data...

  • Motor Claims Handler

    3 months ago

    Leeds, United Kingdom Enable recruitment Full time

    **Salary up to £28,000**: - **Annual Bonuses**: - **Professional Qualifications** We are working with the Multinational Loss Adjusting firm to recruit an entire Motor TPA sub-team for their Liverpool or Leeds office. They require 2 Motor Claims Handlers with specialists experience in RTA, PI Motor Claims. On a daily basis you will manage a portfolio of...

  • Motor Claims Handler

    3 months ago

    Leeds, United Kingdom MPJ Recruitment Ltd Full time

    **Motor Claims Handler** **£20,750 - £28,000 DOE** **Monday-Friday 9am - 5pm** **Leeds - Hybrid 1 day in the office** MPJ Recruitment are proud to be working with a multi-award winning, global business who are specialists within the Insurance industry. You will be joining a business where you will be valued and supported as people are at the heart of...

  • Technical Manager

    6 days ago

    Leeds, Leeds, United Kingdom Leader Recruitment Group Full time

    Job Summary:We are seeking a highly skilled and experienced Technical Manager to lead our installation projects nationally and guide our existing team to the next level of efficiency.About the Role:This is a key appointment that will support the next phase of growth for our organization, which prides itself on efficiency and speed of installation. As a...

  • Technical Manager

    4 days ago

    Leeds, Leeds, United Kingdom Leader Recruitment Group Full time

    Job Summary:We are seeking a highly skilled and experienced Technical Manager to lead our installation projects nationally and guide our existing team to the next level of efficiency.About the Role:This is a key appointment that will support the next phase of growth for our organization, which prides itself on efficiency and speed of installation. As a...

  • Motor Claims Handler

    3 months ago

    Leeds, United Kingdom Enable recruitment Full time

    **Salary £25,000 - £30,000**: - **Annual Bonuses**: - **Professional Qualifications** Enable are partnered with a Loss Adjusting Firm who are looking for a Motor Claims Handler for their Liverpool or Leeds office. You will have experience in RTA, PI, or Motor Claims. On a daily basis you will manage a portfolio of complex claims investigations cradle to...

  • Technical Manager

    1 month ago

    Leeds, United Kingdom Leader Recruitment Group Full time

    A leading Yorkshire/Lancashire based Managed Service Provider has created a new Technical Manager position to lead all the installation projects nationally and guide the existing team to the next level of efficiency.The rapidly growing back-office team will support the majority of the operations and admin, but this position will be responsible for...

  • Motor Claims Processor

    3 months ago

    Leeds, United Kingdom Davies Group Full time

    The claims handler will be responsible for managing a caseload of motor claim. The handler will manage the claim from inception to settlement pre litigation. **Key Accountabilities** - To pro-actively manage a caseload of motor claims - Maintain accurate data on relevant case management system - Comply with set client SLA’s - Ensure quality service...

  • Data Management Team Leader

    2 days ago

    Leeds, Leeds, United Kingdom Team Aaa Full time

    About Team AaaTeam Aaa has been breaking and re-writing the rules since 1988, from on-track bookmakers to cheeky upstart mischief-makers, to part of the largest betting and gaming technology company in the world.Don't pigeon-hole us either – our company is a mix of sports nuts, gaming innovators, tech geniuses, perceptive people-people, inspiring...

  • Data Management Team Leader

    2 days ago

    Leeds, Leeds, United Kingdom Team Aaa Full time

    About Team AaaTeam Aaa has been breaking and re-writing the rules since 1988, from on-track bookmakers to cheeky upstart mischief-makers, to part of the largest betting and gaming technology company in the world.Don't pigeon-hole us either – our company is a mix of sports nuts, gaming innovators, tech geniuses, perceptive people-people, inspiring...

  • Data Management Team Leader

    2 days ago

    Leeds, Leeds, United Kingdom Team Aaa Full time

    About Team AaaTeam Aaa has been breaking and re-writing the rules since 1988, from on-track bookmakers to cheeky upstart mischief-makers, to part of the largest betting and gaming technology company in the world.Don't pigeon-hole us either – our company is a mix of sports nuts, gaming innovators, tech geniuses, perceptive people-people, inspiring...

  • Data Management Team Leader

    2 days ago

    Leeds, Leeds, United Kingdom Team Aaa Full time

    About Team AaaTeam Aaa has been breaking and re-writing the rules since 1988, from on-track bookmakers to cheeky upstart mischief-makers, to part of the largest betting and gaming technology company in the world.Don't pigeon-hole us either – our company is a mix of sports nuts, gaming innovators, tech geniuses, perceptive people-people, inspiring...

  • Counter Fraud Motor Claims Handler

    3 months ago

    Leeds, United Kingdom Direct Line Group Full time

    **Counter Fraud Motor Claims Handler** **Leeds - Hybrid** **About us** We are Direct Line Group - the driving force behind household brands like Direct Line, Churchill, Privilege and Greenflag. We're rewriting the insurance narrative, transforming it into a personal, inclusive, and impactful tool. Our mission is simple: to offer people peace of mind today...