Learning & Education Administrator

6 months ago

Stockport, United Kingdom Stockport NHS Foundation Trust Full time

**The role consists of the following elements**:

- Reception and Front of House
- Training administration
- Building Duties

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

Our mission is to make a difference every day. Our values are that we care, we respect, and we listen

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

The salary for the role is only one part of the excellent package of benefits we offer to you:

- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance - for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union
- for local financial advice

Main

**Responsibilities**:
Reception & Front of House

Be the first point of contact for visitors to the building, providing information & directions, meet and greet.
- Set up rooms for larger events, including Corporate Welcome, on a regular basis and be able to problem solve and work on own initiative during this set up.
- Assist users of the building with PowerPoint presentations, saving into folders and displaying accordingly using the projectors.
- Unlocking or locking Pinewood House as needed on rota basis.

Training Administration

Champion completion of Mandatory & Role Specific Training across the Trust during day-to-day duties
- Identify non-attendance on training courses and liaise with Line Managers & Trainers to ensure correct processes are followed when this occurs.
- Book & register learners onto the training database (OLM), contacting delegates, updating attendance on OLM and filing course registers.
- To assist with the administration of training databases, and room bookings using Excel, ensuring a high standard of accuracy with data input.
- Typing and administration of correspondence and documents using Microsoft Word/Outlook.
- Creating reports within Business Intelligence and running ad-hoc reports for departments upon request. Manipulating/summarising/filtering the data in Excel if required.
- Inputting and updating competencies on Learner Profiles within OLM.
- Liaise with educators to ensure all registers of attendance are submitted to Training by month end deadline.
- Support educators with printing to allow smooth delivery of training.
- Facilitate the smooth running of Corporate Welcome for the Trust’s new starters

Communications
- To respond to all queries in a timely manner, including signposting to other departments.
- To always maintain confidentiality of all information.
- Demonstrate excellent customer service skills, and a warm, friendly approach.
- Escalate issues where and when appropriate

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

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