Site Reliability Officer

2 weeks ago

London, United Kingdom McDonald's Limited Full time

**The Opportunity**:
**The Opportunity**
An exciting opportunity to work as part of the Service Operations Team, the Site Reliability Officer will be responsible for improving the value of IT to the business by reducing the occurrence of systematic issues within our services. These improvements could be technical, procedural or behavioural and will require working across multiple partners and functions to achieve these goals.

**What will my accountabilities be?**
- Accountable for populating the Configuration Management Database and associated process (tool administration will be owned within Asset and Configuration Management)
- Driving Continual Service Improvement (CSI)
- Work with stakeholders such as product owners to define service level objectives (SLOs) for system operations. Track performance against SLOs in partnership with monitoring teams or other stakeholders, and ensure systems continue to meet SLOs over time.
- Use automation to reduce the probability and/or impact of problem recurrence (AIOps)
- Identify, evaluate, and recommend service monitoring tools and diagnostic techniques to improve system observability
- Perform and deliver consistently in a continuously changing, complex environment
- Drive and mature all Command Centre and CMDB activities to increase value to the business
- Produce reports and presentations to improve communications back into the business
- Train, coach and mentor Site Reliability Engineers ensuring that the team have maintained and relevant career development plans
- Collaborate with development teams to promote the concept of reliability engineering during all phases of the software development lifecycle to detect and correct performance issues and meet availability goals
- Remain current on-site reliability engineering methods and trends such as observability-driven development and chaos engineering

**What Team will I be a part?**

We are looking for a forward thinking and ambitious individual to be a part of our hard-working Service Delivery Team. The team have an ambitious agenda and there is no better time to join this incredible team and be an instrumental part of improving and adapting IT within the business.

**Who are my customers?**

Reports directly to the Head of Service Operations and has a close working relationship with IT partners including Capgemini, o2, Sopra Steria and Vista, collaborative working with IT Product Managers, RSG (Operations) Team, UK & ROI Restaurants, Franchisees and their representatives, Corporate Service providers, IT functional teams and 3rd party IT Test team.

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