Pt Customer Service Assistant

3 weeks ago

Tower Hamlets, United Kingdom Cleantech People Full time

**What's involved with this role**:
**Reference no: Tower Hamlets RQ1259580**

**Enhanced DBS disclosure is listed as a requirement for this role**

A PT Customer Service Assistant (Idea Store) is required to work within Library and Adult Education Services working Monday and Tuesday evenings 6-9pm and every Saturday 9-5pm. Good customer service skills are required and ability to work with children and families. This includes delivering story and rhyme time session on a Saturday morning for under 5’s and Art club in the afternoon as required.

Key Responsibilities:

- Be the first point of contact in providing customers with assistance, sign-posting and positive solutions either face to face, over the telephone or through digital means.
- Provide a high quality of library, learning and information services that achieve customer satisfaction and maintains the highest level of service standards to all customers across the council.
- Work as part of a team of Customer Service Advisors and Assistants, and contribute to the day-to-day running of the Idea Store.
- Welcome and greet Idea Store users, taking a positive role in promoting Idea Store services and stock, making customers feel welcome and at ease, and ensuring high customer service standards are met.
- Deal with customers in a polite, courteous, efficient, and effective manner at all times to achieve the highest standards of customer care. Provide assistance to callers whilst considering their individual needs and give general advice on other Council services as appropriate.
- Provide a high level of customer care and always promote a good external perception of the Council. Ensure all customers are dealt with efficiently and effectively and help is offered to those customers with special needs who might require assistance. Encourage suggestions and comments and deal with complaints.
- Support the Idea Store objectives through covering the shop floor and implementing the Library Bye Laws and regulations in association with security staff and other colleagues.
- Assist in case of staff shortages, working flexibly as required to ensure the smooth running of services.
- Carry out shelving duties, removal of stock, process new items, promotion, and assist in the stock taking process in line with procedures and guidance.
- Register new members in accordance with the Idea Store protocols and assist customers using self-service systems.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.**

**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Experience**:

- Experience in retail merchandising.
- Experience of multi-tasking, ability to prioritise and deal with competing demands in a busy customer environment.
- Experience in leading on project work desirable.

**Knowledge:
**- Knowledge and understanding of the purpose of modern public library and/or adult learning provision.
- Knowledge of all aspects of running a busy service point.
- Proven knowledge of and demonstrable interest in books.
- Knowledge of how equality of opportunity principles impact on service delivery in a multicultural environment.

**Skills & Abilities**:

- Good customer service skills and able to work with children and families. Ability to deliver story and rhyme time sessions on a Saturday morning for under 5’s and Art club in the afternoon as required.
- Ability to demonstrate excellent engagement with all customers including children, in the context of the Idea Store.
- Ability to demonstrate excellent engagement with all customers including children, in the context of the Idea Store.
- Excellent verbal, written and interpersonal communications skills.
- Good organisational and time management skills and ability to perform tasks requiring close attention to detail.
- Willingness to work outside of contractual hours in the evenings and weekends with notice if required.
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

SC **Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than

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