Receptionist

6 months ago

London, United Kingdom Business LaunchPad Full time

**Position Title**: Receptionist

**Reporting To**: People/HR Manager

**Salary**: £24,000-£26,000 per annum (depending on experience)

**Location**: Tooting Broadway, London

**Term**: 12-month FTC, Full-Time ( on-site)

**About Tooting Works**

Tooting Works comprises a vibrant business centre and a range of spaces for use by the community. Our business centre provides high-quality office spaces to a diverse range of tenants, fostering a thriving community of entrepreneurs, startups, and established businesses. Our community spaces include an event space, a meeting room and a co-working facility. We are committed to providing excellent service and support to our tenants and users, ensuring their experience with us is positive and productive.

**Job Summary**:
The Receptionist at Tooting Works is a primary point of contact for clients, visitors, and tenants, requiring exceptional customer service, communication and organisational skills. Duties include greeting visitors, managing calls and handling enquiries. Additionally, the role involves administrative tasks related to tenant liaison, operations support and facility support. **We are looking for a receptionist with at least 1 year of previous experience as a receptionist who can foster a positive atmosphere and contribute to the effective functioning of Tooting Works.**

**Meet & Greet**:

- Serve as the primary point of contact for clients, tenants and visitors, delivering exceptional, welcoming customer service consistently.
- Notify tenants and staff promptly of visitor arrivals.
- Professionally manage incoming phone calls, ensuring prompt redirection to the appropriate department or individual.
- Maintain a log of visitor arrivals and departures for security purposes.

**Tenant Administration and Operations**:

- Foster positive relationships with tenants through regular communication and effective liaison.
- Assist the lettings team in coordinating tenant moves in and out, including arranging keys, fobs, post box, and parking permit allocations.
- Report any facility or operational issues to the relevant department promptly.
- Administer parking permits and oversee the parking permit offence procedure.
- Handle the receipt, sorting, distribution, and dispatch of mail daily.
- Efficiently manage Tooting Works Virtual Tenancy services, including agreements and associated administrative tasks.

**Communications**:

- Maintain regular communication with the operations and maintenance teams.
- Update tenant directories, reception TV displays, Outlook calendars, tenant contact details, and notice boards regularly.
- Address tenants' requests and any complaints promptly.
- Develop a good understanding of additional services offered, such as office upgrades and provide information to tenants and the community accordingly.
- Assist in drafting and sending out communications, such as newsletters or announcements.

**Meeting Room**:

- Help manage meeting room bookings using Tooting Works’ Nexudus software (training will be given), ensuring bookings are accurately recorded and confirmed.
- Coordinate with the maintenance team to ensure the meeting room is set up correctly, troubleshoot any equipment issues.
- Conduct regular checks of the meeting room to ensure it is neat for upcoming meetings.

**General Administration**:

- Procure office supplies for meeting rooms, main office and coworking spaces, including stationery, toners/cartridges, refreshments, etc.
- Maintain the neatness and organisation of the reception area consistently.
- Assist with organising and coordinating events or special projects as needed.

**Qualifications/Skills**
- High school diploma or relevant work experience
- Excellent customer service skills
- Excellent phone manner
- Strong verbal and written communication skills
- Organisation and Time Management
- Problem-Solving Skills
- High attention to detail.
- Multitasking Abilities

**About rewards**
- 25 days annual leave+ bank holidays,
- Training budget
- Employee assistance programme including counselling
- Team socials throughout the year
- Generous sick pay allowance after completing probation.
- General eye test

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

You must be a UK resident and have eligibility to work in the UK. Please note, only suitable applicants will be contacted.

**Equal Opportunities Statement**

We are an equal opportunity employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment without regard to their individual backgrounds or circumstances.

**Job Types**: Full-time, Fixed t

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