Local Engagement Officer

2 weeks ago

Westminster, United Kingdom House of Commons Full time

**Details**:
**Reference number**:

- 260961**Salary**:

- £33,000 - £33,000**Job grade**:

- Other- B2**Contract type**:

- Permanent**Business area**:

- Parliamentary Digital Service**Type of role**:

- Digital
- Information Technology**Working pattern**:

- Full-time, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- WestminsterAbout the job

**Job summary**:
We are currently hiring a Local Engagement Officer who will be based outside of Westminster and will be responsible for overseeing key engagement activities in Members constituency offices in and around London and the South East of England.

The Local Engagement Officer will act as an advocate, building relationships and representing the interests of Members and their staff within the Digital Service, and vice versa, and will ensure that the Digital Service is responsive to current and future Member needs. But your work won’t stop there. Among your other responsibilities, you’ll:

- build relationships with our customers working outside Westminster, delivering communications, engagement and support to Members and their staff to ensure successful roll out of new services, systems and ways of working
- ensure that users understand why changes are being made and the benefits of these, assessing users’ readiness for change, and identifying training and support requirements
- encourage users to consider whether the new services and systems could enable them to make beneficial changes to their working practices
- developing key relationships with, as well as working alongside, operational teams in the Digital Service and key offices across Parliament which provide services to Members.
- ensuring that Members and their staff are able to use technology securely, including promoting cyber security best practice as well as encouraging adherence to cyber security policies.

**About The Team**

Our Local Engagement Officers are based around the UK and can offer guidance and advice about the full range of services available to MP's and their staff, as well as provide coaching and training sessions for your staff to help you make the most of our services.

**About Us**

UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.

**Job description**:

- Building relationships with our customers working outside Westminster, delivering communications, engagement and support to Members and their staff to ensure successful roll out of new services, systems and ways of working.
- Ensuring that users understand why changes are being made and the benefits of these, assessing users’ readiness for change, and identifying training and support requirements.
- Encouraging users to consider whether the new services and systems could enable them to make beneficial changes to their working practices.
- Developing key relationships with, as well as working alongside, operational teams in the Digital Service, in particular our Live Services teams, as well as key offices across Parliament which provide services to Members.
- Ensuring that Members and their staff are able to use technology securely, including promoting cyber security best practice as well as encouraging adherence to cyber security policies.
- Actively gathering data and generating reports in order to demonstrate the delivery of related benefits.

The above list of key responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and banding of the post.

**Person specification**:
Criterion 1
Strong interest in Parliament and the technological challenges it faces. Strong customer service ethic, with the ability to work in partnership with a wide range of people, including middle and senior managers, to manage expectations and to handle challenging situations.

Criterion 2
Ability to gather information, analyse processes and recommend courses of action while incorporating the knowledge and views of colleagues, users and suppliers. Excellent influencing, negotiation and facilitation skills; experience working with a range of stakeholders negotiating outcomes that align with programme objectives and priorities.

Criterion 3
Outstanding presentation skills, with the ability to deliver promotional sessions, demonstrate technology and respond to challenging questions whilst under scrutiny from large groups of staff.

Criterion 4
Experience working without close supervision or without close contact wi

  • Business Engagement and Project Officer

    2 days ago

    Westminster, United Kingdom City of Westminster Council Full time

    **About Us**: **THE EXTRAORDINARY STORY OF SERENA’S VISION** Regeneration, Economy and Planning in Westminster City Council is a world of extraordinary stories. Where innovative and open-minded people bring everything to the cause. Even expertise from surprising places. Take Serena. She is an absolute force of nature at the heart of our Church Street...

  • Engagement Officer

    6 days ago

    Westminster, United Kingdom City of Westminster Council Full time

    **About Us**: **PERSUASIVE POWERS** The Environment and City Management team in Westminster City Council is a world of extraordinary stories. We love it when our work touches lives. Take Stepping to the Beat, our 3k walk, jog or run for people with learning or physical disabilities or Autism, their families and carers. It’s a life-affirming, music-based...

  • Administrative Officer

    2 days ago

    Westminster, United Kingdom AKTON Resourcing Ltd Full time

    Administrative Officer - Complaints Westminster I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week. Your role within the Complaints Team will involve handling various...

  • Communications Officer

    4 weeks ago

    Westminster, United Kingdom Scottish National Party (SNP) Full time

    An opportunity has arisen for the role of a Parliamentary Communications Officer to join the staff team of Owen Thompson MP for Midlothian. **Job Title**: Communications Officer **Location**: Midlothian based with occasional hybrid working and travel to Westminster. **Salary**:£22,605 - £36,744 dependent on relevant skills and...

  • Business Officer

    4 weeks ago

    Westminster, United Kingdom City of Westminster Council Full time

    **About Us**: **THE EXTRAORDINARY STORY OF TIFFENY’S POWERFUL VOICE** At Westminster City Council, we don’t just listen to the voices and experiences of our residents - we listen to our people too. Tiffeny is a single mum whose young son has ADHD and before joining our team, she never thought she’d find a job that gave her flexibility and freedom to...

  • Sustainability Officer

    9 hours ago

    Westminster, United Kingdom City of Westminster Council Full time

    **About Us**: **THE EXTRAORDINARY STORY OF THE POWER OF LISTENING** Westminster City Council is a world of extraordinary stories, where little things can have a huge impact on people’s lives. Take Mitin, our Head of Estates Services. Mitin’s team is responsible for cleaning, gardening and bulk refuse removal across several housing estates where many of...

  • Housing Officer

    2 weeks ago

    Westminster, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Housing Officer Westminster - Hybrid £22 per hour umbrella Contract (3 months with potential to extend) Manage a designated patch of properties, this may include Social Housing tenants, Council leaseholders, Community Supported residents and some out of borough properties. Deliver a friendly, effective, professional and high-quality service to all...

  • Administrative Officer

    2 weeks ago

    City of Westminster, United Kingdom AKTON Resourcing Ltd Full time

    Administrative Officer - ComplaintsWestminster I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week. Your role within the Complaints Team will involve handling various administrative...

  • Claims Admin Officer

    6 days ago

    Westminster, Greater London, United Kingdom Akton Recruitment Full time

    Administrative Officer - Complaints Westminster I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week. Your role within the Complaints Team will involve handling various...

  • Administrative Officer

    2 weeks ago

    City of Westminster, United Kingdom AKTON Resourcing Ltd Full time

    Administrative Officer - ComplaintsWestminster I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week. Your role within the Complaints Team will involve handling various administrative...

  • Arboricultural Officer

    9 hours ago

    Westminster, United Kingdom City of Westminster Council Full time

    **About Us**: **THE EXTRAORDINARY STORY OF THE POWER OF LISTENING** Regeneration, Economy and Planning in Westminster City Council is a world of extraordinary stories, where little things can have a huge impact on people’s lives. Take Mitin, our Head of Estates Services. Mitin’s team is responsible for cleaning, gardening and bulk refuse removal across...

  • Administrative Officer

    6 days ago

    Westminster, Greater London, United Kingdom Akton Recruitment Full time

    Administrative Officer - Complaints Westminster I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week. Your role within the Complaints Team will involve handling various...

  • Senior Complaints Officer

    2 days ago

    Westminster, United Kingdom AKTON Resourcing Ltd Full time

    Senior Complaints Officer Westminster I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints. You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries,...

  • Policy Support Officer

    4 weeks ago

    Westminster, United Kingdom CARE (Christian Action Research & Education) Full time

    Job description **Policy Support Officer** CARE, Westminster (remote working options 2 days per week) £28,000-£30,000 (FTE) and generous staff benefits Full time CARE (Christian Action, Research and Education) has been at the heart of research, advocacy, education programmes and social action projects that have sought to change perceptions of how the...

  • Aspiring Youth Justice Officer

    7 days ago

    Westminster, United Kingdom GSL Education Full time

    **Role: Aspiring Youth Justice Officer** **Location: Westminster** **Start Date: ASAP** **Pay Rate: £85 - £100 per day** **Contract: Full-time, Temporary to Permanent** Are you passionate about helping young people in the justice system? Do you have a desire to make a positive impact in their lives? If so, we have an exciting opportunity for you. **About...

  • Senior Communications Officer

    4 weeks ago

    Westminster, United Kingdom MEDIA BASE SPORTS 2 LIMITED Full time

    We are looking for an experienced communications professional to work on our housing portfolio. The post holder will play a key role in communicating to tenants and leaseholders about our housing services and developing communications plans and content that help drive engagement. We offer flexible working conditions, with hybrid home and office working....

  • Senior Business Support Officer

    4 weeks ago

    Westminster, United Kingdom Deekay Technical Full time

    We are looking for someone with excellent finance, organisation and IT Skills. The purpose of this post is to support the review and updating of circa 140 contracts relating to sexual health services that vary in complexity and value. - Produce and maintain an updated list of all the sexual health contracts by supplier and to include, service name, service...

  • Resident Liaison Officer Opportunities

    6 days ago

    Westminster, United Kingdom Morgan Sindall Property Services Full time

    We are looking to recruit three Resident Liaison Officers, permanent, to join us in our Goldney Road hub. About the Role We are seeking a compassionate and proactive Resident Liaison Officer to join our team for a retrofit project focused on social housing. The Resident Liaison Officer will serve as the primary point of contact between residents,...

  • Social Value Coordinator

    4 weeks ago

    Westminster, United Kingdom City of Westminster Council Full time

    **About Us**: **THE EXTRAORDINARY STORY OF SERENA’S VISION** Growth, Planning and Housing in Westminster City Council is a world of extraordinary stories. Where innovative and open-minded people bring everything to the cause. Even expertise from surprising places. Take Serena. She is an absolute force of nature at the heart of our Church Street...

  • Housing Officer

    2 weeks ago

    City of Westminster, United Kingdom Novax Recruitment Ltd Full time

    Housing OfficerWestminster - Hybrid£22 per hour umbrellaContract (3 months with potential to extend)The Role:Manage a designated patch of properties, this may include Social Housing tenants, Council leaseholders, Community Supported residents and some out of borough properties.Deliver a friendly, effective, professional and high-quality service to all...