Administrator for Mkdn Spa

This role includes;
- Receiving and dealing with phone calls/ referrals/ messages received via the single point of access.
- General word processing
- Updating and management of databases
- Assisting with generating reports
- Organisation of training
- General filing /ordering etc
- Obtaining telephone feedback from service users

The hours of work are Fulltime 37.5 hours per week

Car driver with valid license is required as work will be at various bases.

The post holder will work as part of the CNWL - Milton Keynes Single Point of Access for Community Adult Health Services.
1. Maintain thehighest standards of care and service
2. Be aware of and follow at all times the relevantNational and Local codes of practicein relation to their role and function.
3. Protect theconfidentialityof personal information that you hold unless to do so would put any one at risk of significant harm.
4. Take reasonable care ofHealth and Safetyat work for you, your team and others;
5. Take responsibility for attending and participating in allmandatory and essential trainingto ensure the safe and efficient functioning of the Trust and/or safety and wellbeing of other staff and the patients for whom you provide services.
6. Participate in theappraisal processon an annual basis, as a minimum, in accordance with the Personal Development Review Policy to explore and identify development needs to ensure that you are able to fulfill your job role and meet all objectives set through the process
7. Be familiar with and comply with, Trust policies forinfection prevention and control and hand hygienein order to reduce the spread of healthcare-associated infections.
8. Safeguardand promote the welfare ofchildren and vulnerable adultsby being aware of and working in accordance with statutory guidance and local policies and procedure
9. Not discriminate against patients or staff and to adhere to equal opportunities and human rights legislation
10. Abide by locally agreedpolicies and proceduresand ensure you familiarize yourself with such policies

CNWL Milton Keynes serves a population of around 230,000 and is a unique organisation with a well established relationship with the unitary authority and Milton Keynes Hospital. CNWL is recognised locally, nationally and internationally for providing high quality, innovative healthcare.

The Community Nursing service is developing within this dynamic and proactive climate working within a culture of collaboration and joint working with social service, acute and intermediate care. We offer on-going professional development and have a challenging agenda for the years ahead, which means that we are an exciting organisation to join.

As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
- nswering phone calls to the SPA, dealing with general enquires from clients, GPs and other services, in a courteous and proficient manner to ensure a high standard of service is maintained directing callers to clinical staff when appropriate.
- Booking appointments for clinical staff and maintaining records, electronic and paper which may be required by the operational teams, this information may be confidential and of a sensitive nature.
- Receiving referrals to the service and allocating work to teams and individual clinical staff based upon agreed allocation tools.
- Creation, updating and maintenance of clinical records in line with Information Governance, Service and Clinical System guidance.
- Production of information packs where required for the service lines.
- General administrative tasks such as copy typing, scanning, faxing, photocopying and printing etc.
- Entering data onto the clinical computer system relating to children and parents to an accurate and acceptable standard. This includes recording and logging clinical data, appointments, demographic information updates and other data as required.
- Making telephone calls to external and internal people as required
- Answering/dealing with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner.
- Ordering of supplies, receipting of goods and processing of documentation to ensure financial processes are followed.
- To organize and maintain inventories of office and clinical equipment, and organization of calibration processes.
- Assisting with meeting arrangements and helping to co-ordinate information relating to these as required.
- Attend and take part in team meetings & regular reviews with line manager etc.
- To prepare for and attend assessment meetings and participate in relevant training programmes as required by the Trust.
- To maintain strict confidentiality at all times
- To be a flexible and supportive member of the team and provide appropriate cover as and when required.
- To carry out