Dvla Enforcement Officer

DVLA Edinburgh

Based in Bo'ness(EH51)

£11.25p/h

At NSL our vision is to make the UK a safer fairer and better place to live and work We help our clients innovate and improve services to deliver better outcomes Built on trust and respect we are driven and inspired to deliver as one team, and are proud of what we do We provide frontline back office and customer support services to design and manage places used by the public and provide national enforcement expertise at our borders and infrastructure

Professionalism Achieving the Highest Standards

Accountability ownership and responsibility of our actions
Respect For each other and customers

Transparency open in the way we engage and do business
Innovation Enthusiasm for new ideas and technologies

This role involves working some days in the office and some days out enforcing untaxed vehicles.

For the office side you should have experience in a busy office using Microsoft Office, answering calls, dealing with members of the public in challenging situations and releasing vehicles back to the public.

Our Enforcement Officers play a big part in **clamping** untaxed vehicles on behalf of the DVLA

Your day starts with a briefing from your manager and making sure you've got everything you need for the day ahead You’ll drive one of our specialist ANPR vehicles which will locate untaxed vehicles on public highways as you drive by. You will then be responsible for making sure any vehicles flagged are clamped and dealt with in the right way

Dealing with members of the public is a big part of the role, sometimes in difficult circumstances, so you must be a great communicator.

What you’ll be doing

To liaise with members of the public and give advice regarding the clamp and fines

To advise the public on payment methods and other issues regarding enforcement action taken on their vehicle
Can often work with other agencies, when required including, Police, DVLA and VOSA

Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available
Must be flexible in their attitude to working hours, locations and must be prepared to take on other roles, temporarily, as required by the operation.

Be presentable and show high levels of personal integrity and honesty
Attends a daily briefing and collects all de-clamp information and reports relevant to the days work

Ensures all vehicles and enforcement equipment is serviceable and fit for purpose reports all faults to the Pound Manager. All relevant stationary clamps and locks are on the vehicle
Completes daily reports regarding activities, clamp loads and equipment issues

What you’ll need

Driving licence

Computer literate
Ability to communicate with the public often in difficult and demanding circumstances.

Ability to compile simple reports
Customer service

**Salary**: £11.25 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Driving: 5 years (preferred)
- Customer service: 5 years (preferred)

Work Location: In person

Application deadline: 08/05/2023