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Provide a comprehensive site coordination service and presence to ensure the smooth running of the site, liaise with client facilities team, site based client staff & visitors to build good working relationship is in place. Work and manage sub-contractors who complete PPM and reactive tasks, complete CBRE & client documentation to ensure compliance on the contract.

MAIN DUTIES AND RESPONSIBILITIES

1. Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.

2. Positively respond to both our internal and external customers through effective communication and personal accessibility.

3. Manage, log, complete & close reactive tasks on ticket system, providing excellent customer service, by managing client expectations and ensuring information is communicated between yourself and customers.

4. Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.

5. Understand procedures and processes and operate them to the required standard. Examples of these are:
a) Co-ordination of maintenance issues for the building either through the landlord or self-delivery

b) Obtaining supplier quotes and uploading onto the internal system for client approval

c) Maintaining the office stationery supply

d) Logging hazards & customer feedback on the QHSE Management Portal

e) Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE

f) Compiling of operational reports at an agreed frequency

g) Spend tracking

h) Coordinating the operational deliverables of the contract with the relevant self -delivery teams so contractual obligations are met

i) Site inductions

j) Timesheets and attendance / absence recording

k) Completing customer documentation for compliance purposes

l) Liaising with cleaning and security teams to ensure smooth delivery of service through KPI audits and monthly meetings

6. Achieve results within quality and time restraints.

7. Perform with an understanding of business requirements and changes, and ensuring continuous improvement.

8. Actively participate in a diverse workplace.

9. Complete reasonable handyman tasks

10. Convey messages and ideas clearly and openly. Involve people and influence decisions.

11. To carry out any reasonable request from management.

**Job Type**: Part-time

Pay: £14.00-£15.00 per hour

Expected hours: 8 per week

**Benefits**:

- On-site gym
- On-site parking
- Sick pay

Schedule:

- Flexitime

Application question(s):

- this job is part time - 8 hours a week this can be one day a week or 2 x 4 hours per day. the hours are flexible. Can work 9-1 am 2 days a week or 8 hours day a week.
- The role includes key management, site inspections for H&S and facilities - do you have any experience ?
- The role may need you to move equipment or do some small handy man jobs such as putting up pitchures are you able to complete this task?

**Experience**:

- customer services and reception duties: 1 year (required)

Willingness to travel:

- 100% (required)

Work Location: In person

Application deadline: 13/05/2024
Reference ID: Tricon House floor 8
Expected start date: 29/04/2024