Senior Service Advisor

3 months ago

Leicester, United Kingdom Marshall Motor Group Full time

**Senior Service Advisor**:
Job description

**Senior Customer Service Advisor**

**Location**:SEAT Leicester

**Hours**:47.5 hours per week, including Saturday mornings on a rota basis

**Salary**:Competitive Basic Salary Including an OTE

**Benefits**:25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme

**Bonus Schemes**:OTE and bonus scheme which can be discussed further at interview

**Who we are**

Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.

**The role**

As a Senior Service Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

**Who you are**
- Previous Service Advisor experience is essential
- A Current Service Advisor looking to take the next step in your career
- You will be passionate about the customer journey and giving a great customer experience
- You are comfortable working to deadlines and managing customer expectations with regular communication and updates
- You will have strong attention to detail and organised as you will manage your own customer base and workload
- Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
- Tech savvy, ideally having used CRM systems in the past

**What you’ll do**
- Establish and manage the customer relationship ahead of their booking, greeting them on arrival
- Training and Supporting new members of the Service department
- Be a pivotal point of contact and utilise your existing skills to ensure your team are consistently highly performing and achieving set KPI’s and targets
- Supporting the customer’s experience through their Marshall journey in a positive and proactive manner
- Complete all administration duties linked to the customer in an accurate and sympathetic manner
- Proactively supporting the customer with future requirements
- Working as part of a team to drive outstanding customer service and retention
- Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability._

  • Senior Service Advisor

    3 months ago

    Leicester, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Renault Leicester** Here at **Bristol Street Motors Renault Leicester, **we have a fantastic opportunity for a Senior Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a basic...

  • Service Advisor

    1 month ago

    Leicester, United Kingdom Octane Recruitment Full time

    Service Advisor Vacancy - Leicester Salary: Basic -26,000K OTE £35,000K Working hours: Mon-Fri 7:30 - 17:30 OR 8:00 - 18:00 1 in 2 Sat mornings (08:00 - 12:00 Noon) Are you an experienced service advisor who is looking to join the aftersales team in Leicester? A company who are passionate about their employees and customers. This is a huge opportunity for...

  • Service Advisor

    4 weeks ago

    Leicester, United Kingdom Octane Recruitment Full time

    Service Advisor Vacancy - LeicesterSalary: Basic -26,000K OTE £35,000KWorking hours: Mon-Fri 7:30 - 17:30 OR 8:00 - 18:00 1 in 2 Sat mornings (08:00 - 12:00 Noon)Are you an experienced service advisor who is looking to join the aftersales team in Leicester? A company who are passionate about their employees and customers. This is a huge opportunity for you...

  • Service Advisor

    3 months ago

    Leicester, Leicester, United Kingdom Octane Recruitment Full time

    Service Advisor Vacancy - LeicesterSalary: Up to 29,000 Includes a uncapped OTE and Bonus Scheme Working hours: 47.5 hours per week, including Saturday mornings on a rota basisAre you an experienced service advisor who is looking to join one of the UK's largest car dealer groups? A company who are passionate about their employees and customers. This is a...

  • Service Advisor

    1 week ago

    Leicester, United Kingdom Octane Recruitment Full time

    Service Advisor Vacancy - Leicester Salary: Up to £29,000 Includes a uncapped OTE and Bonus SchemeWorking hours: 47.5 hours per week, including Saturday mornings on a rota basis Are you an experienced service advisor who is looking to join one of the UK's largest car dealer groups? A company who are passionate about their employees and customers. This is a...

  • Service Advisor

    1 month ago

    Leicester, Leicester, United Kingdom Octane Recruitment Full time

    Service Advisor Vacancy - LeicesterSalary: Basic -26,000K OTE 35,000KWorking hours: Mon-Fri 7:30 - 17:30 OR 8:00 - 18:00 1 in 2 Sat mornings (08:00 - 12:00 Noon)Are you an experienced service advisor who is looking to join the aftersales team in Leicester? A company who are passionate about their employees and customers. This is a huge opportunity for you to...

  • Service Advisor

    1 month ago

    Leicester, United Kingdom Octane Recruitment Full time

    Service Advisor Vacancy - LeicesterSalary: Basic -26,000K OTE 35,000KWorking hours: Mon-Fri 7:30 - 17:30 OR 8:00 - 18:00 1 in 2 Sat mornings (08:00 - 12:00 Noon)Are you an experienced service advisor who is looking to join the aftersales team in Leicester? A company who are passionate about their employees and customers. This is a huge opportunity for you to...

  • Service Advisor

    3 months ago

    Leicester, United Kingdom Perfect Placement UK Ltd Full time

    **County**: Leicestershire **Town/City**: Leicester **Sector**: Service Department, Car Dealership **Salary**: £28000 - £38000 per annum **Job ref**: 130806 **Service Advisor Vacancy - Leicester Main Dealer** - Basic Salary up to £28,000 - up to £38,000 OTE after bonuses - 45 hours per week 8:00am - 6:00pm - Only 1 in 4 Saturday Mornings - Company...

  • Service Advisor

    2 months ago

    Leicester, United Kingdom The Solution Auto Full time

    Service Advisor - LeicesterFranchised Motor DealershipSalary:- £27k-£30k basic (depending on experience), factual £38k-£40k+ OTE and uncappedAre you an experienced Service Advisor within a Franchised Dealer Network?Do you want to work for the best as a Service Advisor? then apply today Service AdvisorService AdvisorService AdvisorService AdvisorService...

  • Service Advisor

    2 weeks ago

    Leicester, United Kingdom The Solution Auto Full time

    VACANCY ALERT**SERVICE ADVISORSERVICE ADVISORSERVICE ADVISORSERVICE ADVISORSERVICE ADVISORSERVICE ADVISOR Yes, just to reiterate, we're recruiting for an experienced motor trade SERVICE ADVISOR - Leicester area!£27k-£30k basic (depending on experience and WILL increase), factual £38k-£40k+ OTE and uncapped.Here's the FACTS!No1 motor trade employer in the...

  • Service Advisor

    3 weeks ago

    Leicester, United Kingdom The Solution Automotive Limited Full time

    **VACANCY ALERT**SERVICE ADVISORSERVICE ADVISORSERVICE ADVISORSERVICE ADVISORSERVICE ADVISORSERVICE ADVISORYes, just to reiterate, we're recruiting for an experienced motor trade SERVICE ADVISOR - Leicester area!£27k-£30k basic (depending on experience and WILL increase), factual £38k-£40k+ OTE and uncapped.Here's the FACTS!No1 motor trade employer in...

  • Service Advisor

    3 weeks ago

    Leicester, United Kingdom The Solution Automotive Limited Full time

    **VACANCY ALERT**SERVICE ADVISORSERVICE ADVISORSERVICE ADVISORSERVICE ADVISORSERVICE ADVISORSERVICE ADVISORYes, just to reiterate, we're recruiting for an experienced motor trade SERVICE ADVISOR - Leicester area!£27k-£30k basic (depending on experience and WILL increase), factual £38k-£40k+ OTE and uncapped.Here's the FACTS!No1 motor trade employer in...

  • Service Advisor

    1 month ago

    Leicester, United Kingdom Auto Skills UK Full time

    Service Advisor Basic Salary - £26,000 OTE - £35,000 Location - Leicester   Benefits - Accreditation training Career progression Family healthcare plans Discounts on shopping etc Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor...

  • Service Advisor

    1 week ago

    Leicester, United Kingdom Auto Skills UK Full time

    Service Advisor Location: Leicester Salary + OTE: Up to £30,000   Benefits - 25 Days Holiday + Bank Holidays Staff Car Scheme Staff Discounts - Parts, Servicing, Bodyshop Life & Medical Insurance - After 3 Years   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? ...

  • Service Advisor

    1 week ago

    Leicester, United Kingdom The Solution Auto Full time

    **VACANCY ALERT** SERVICE ADVISORSERVICE ADVISORSERVICE ADVISORSERVICE ADVISORSERVICE ADVISORSERVICE ADVISOR Yes, just to reiterate, we're recruiting for an experienced motor trade SERVICE ADVISOR - Leicester area! £27k-£30k basic (depending on experience and WILL increase), factual £38k-£40k+ OTE and uncapped. Here's the FACTS! No1 motor trade...

  • Service Advisor

    3 months ago

    Leicester, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JJ68R- Job Type- Full time- Location- Leicester, Leicestershire, England- Salary- £26000-£40000 per annum**Job description**: **VACANCY ALERT - SERVICE ADVISOR - LEICESTER AREA** Our client, a fantastic motor trade employer, is looking to recruit an ambitious Service Advisor to join the team in the Leicester Area. As a service...

  • Service Advisor

    1 week ago

    Leicester, United Kingdom Auto Skills UK Full time

    Service Advisor Location - Leicester Salary + OTE - Up to £30,000   Benefits - 25 Days Holiday + Bank Holidays Staff Car Scheme Staff Discounts - Parts, Servicing, Bodyshop Life & Medical Insurance - After 3 Years   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? ...

  • Service Advisor

    4 weeks ago

    Leicester, United Kingdom Auto Skills UK Full time

    Service Advisor Basic Salary - £26,000 OTE - £35,000 Location - Leicester   Benefits - Accreditation training Career progression Family healthcare plans Discounts on shopping etc Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service...

  • Service Advisor

    2 months ago

    Leicester, United Kingdom KPI People Ltd Full time

    Service Advisor -  Leicester Basic Salary - £26,000 - OTE - £35,000 - Great Benefits Package -     Our client, a busy franchised main dealership in Leicester has the requirement for an experienced Service Advisor to join their successful Aftersales team. Service Advisor Responsibilities   As a Service Advisor your responsibilities will include:...

  • Service Advisor

    3 months ago

    Leicester, United Kingdom Performance Resourcing Full time

    **Service Advisor** Leicester, Leicestershire £30,000 - £40,000 OTE/annum is achievable. We are looking for a **Service Advisor **for a **Franchised Car Dealership** in the **Leicester **area. **A Customer Service Star** who has the ability to work to deadlines and handle sensitive and confidential information. You’ll have excellent communication...