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Front Desk Apprentice

4 months ago

Birmingham, United Kingdom Babcock Training Full time

Delta Hotel by Marriott have a fantastic opportunity for an organised, vibrant and enthusiastic apprentice to join their team on the Front Desk.

As an apprentice front desk agent you will learn how to...
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.

**Whilst you are employed as an Apprentice you will work towarsd achieving a Level 2 Hospitality Team Member Apprenticeship specialsing in Front Desk Operations.**

**Job Type**: Apprenticeship

**Salary**: £10.42 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- On-site gym
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person