Technical Support Specialist

4 weeks ago

Gloucestershire, United Kingdom Bennett & Game Recruitment Full time

Client Services Technical Support Specialist required to join a leading audio & visual company based in Bradley Stoke, Bristol, on a full time, permanent basis. This is predominantly an office based role working closely with the Technology & Helpdesk Manager,and most faults can be rectified remotely but travelling may be required to clients site's where more specialist assistance is required.

**IT Technical Support SpecialistPosition Overview**
- Be an integral member of the Client Services team assisting with technical support services, where required, including Helpdesk and on-site support to identify and rectify faults reported by clients whether nationally or internationally.
- Ensure the most efficient and effective methodology is applied to the resolution and closure of client calls and the processing of RMAs.
- Own client requests and ensure these are met with the correct level of support specified under the criteria of their maintenance agreement.
- Promote and establish remote diagnostics wherever possible in the client environment in order to interrogate Audio visual systems and infrastructure
- Travel to client sites where necessary to identify and rectify faults.
- Provide support to all other engineers either remotely or during joint site visits.
- Escalate client faults, whenever appropriate, to your line manager at the earliest opportunity.
- Assist with in-house testing to ensure Company solutions are robust and also beta testing to ensure an excellent understanding of manufacturer products and their relevance to existing and future sales opportunities.
- File all relevant technical documentation on the Company servers and distribute technical information as appropriate.
- Maintain an up to date, daily record of all significant activities and communications with all clients and prospects through the CRM database.

**IT Technical Support SpecialistPosition Requirements**

The successful Helpdesk agent will be knowledgeable on and conversant with the Company's portfolio of solutions and services (including but not limited to Microsoft Teams, Poly, Cisco, Yealink, Barco, Extron, Kramer, Crestron, AMX, ClearOne and Biamp) andwith particular emphasis on infrastructure, cloud video services and Microsoft integration.
At least one years experience working on a service desk or as an IT support technician.
Drivers licence is essential to travel to clients office's where required.

**IT Technical Support SpecialistPosition Remuneration

**£20,000 - £27,000 dependent on skills and experience
Based locally to Bradley Stoke, Bristol.
09.00 - 17.30 Monday - Friday
28 days annual leave
parking on site
employee assistance programme
pension scheme
ongoing training, development and career progression
Based in the Almondsbury area of Bristol

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