Field Service Specialist

2 months ago

Camberley, United Kingdom Jenoptik AG Full time

**Jenoptik is an international photonics group with representatives in over 80 countries. Optical technologies are the foundation of our business. We employ around 4,000 people worldwide.**:
**Join our team and help to shape our future with lasting effect.**:
**Field Service Specialist**:

- Job ID: 2517- Location: Camberley, ENG, GB- Date: Jul 17, 2023**Location**

Home based (North West England)

**Overview of role**

The Field Engineer will work within the Operations department reporting to a Field Operations Manager. The role will predominantly support the design, build and installation of new permanent and temporary projects. There will also be a requirement to complete maintenance tasks on those projects that are within their warranty and maintenance periods.

The Field Engineer will be required to gain a strong technical knowledge of the Jenoptik supplied product range, while maintaining a strong customer focus.

The role will be split between working on customer sites and will require some UK wide travel often staying away and working unsociable hours.

**Key tasks & Responsibilities**

Management and Planning

Under the guidance of the Field Operations Manager, support the design, configuration, and Installation of new projects.

Provide pre-technical support to sales, activities could include site surveys, solution design, customer meetings, job costing, and negotiations with third parties.

Completing installation of equipment on site, or where applicable supervising the sub contractors while they undertake those installation tasks

Undertake field service tasks and maintenance activities i.e. calibrations, annual maintenance, and service.

Ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly updated regarding progress.

Ensure that assets are registered on the system and that asset status is correctly reported within the service management system.

Ensure that faults are correctly recorded against assets.

Ensure that work orders are completed within the agreed target SLA and that Field Service Reports (FSR’s) are completed within service management system.

Working with Account Management assist in managing the relationship with the customer to maintain a positive and professional image of Jenoptik.

Compliance with company policies and procedures and follow the procedures as defined within the companies Quality Management System (QEMS) i.e. returns, stock management, incident reporting and updates, system calibrations, and risk assessments.

Supervision of third party contractors on-site.

Return of faulty equipment service.

Liaising with product engineering to feed back any fault, product enhancements, and design concerns to engineering.

Action work tasks via service management tool.

**Administrative**

Recording of working time within the timesheet system

Documentation of site surveys

Production and review of technical specifications

Production of calibration certificates and site specific data files.

**Customer Relationship**

Maintain a positive and professional image of Jenoptik when dealing with customers and third parties.

Needs to demonstrate patience and understanding and show an aptitude for training / transferring technical knowledge.

Demonstrate an aptitude for negotiating with suppliers and third parties, and the management of the same.

**Requirements**:
**Experience**

Planning and Organisation [Essential].

Methodical work-based approach [Essential].

Proven track record of establishing good working relationships with customers and other professionals [Essential].

Some experience of camera based Speed enforcement solutions and ANPR technologies [Desirable].

Sound understanding of TCP/IP networking technologies including 3G/4G, wireless, routing, and fibre optics. [Desirable].

IT literate with knowledge of PC configuration and communications [Desirable].

Experience of a range of Windows OS and Linux [Desirable].

Good understanding of Construction design management (CDM) [Desirable].

A good working knowledge within the Highways environment [Desirable].

**Understanding**

Experience in preparing documentation [Essential]

Good Microsoft Office skills [Essential]

Clear and to the point verbal communications [Essential]

Awareness of Quality Management Systems and ISO9001 [Essential]

A commitment to high standards in all aspects of work [Essential]

A “get things done” mentality [Essential]

Ability and drive to work independently and as part of a team [Essential]

Good health and attendance record [Essential]

Problem solver [Essential]

Ability to negotiate and potential arbitrate between teams or individuals [Essential]

Ability to work to tight timescales and manage multiple tasks and internal and external customers

[Essential]

**Education**

Recognised Electrical Qualification [Desirable]

Recognised Communications Qualification [Desirable] - Recognised Networking TCP/IP Qualification [Desir

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