Head of Complaints

1 month ago


Sheffield, United Kingdom Sheffield Health and Social Care NHS Foundation Trust Full time

Lead the development of policies and procedures relating to complaints functions complaints and compliments, working with colleagues across the Trust to ensure a coordinated approach and appropriate feedback to services. Work with the Patient Safety Specialist and Engagement and Experience Team to develop triangulated reporting and organisational learning arising from complaints and wider service user and carer feedback. Work with wider Trust colleagues to administer and oversee informal feedback from service users and carers, working to share information with colleagues and provide prompt response, reporting and identify and share organisational learning. Responsible for individual projects, and any other duties within the general scope of the post and appropriate to the grading.

Demonstrate a commitment to the Trusts organisational values and beliefs Observe and promote the Trusts policies and procedures including those in respect of conduct, health and safety and equality of opportunities. Demonstrate a commitment to ongoing professional development, attending relevant events and learning from good practice elsewhere.



  • Sheffield, United Kingdom Voluntary Action Sheffield Full time

    Corporate Feedback and Complaints Manager Category Managerial Organisation Social Work England Job Description Social Work England are the specialist regulator for social work in England, focused on enabling positive change in social work. Every day, social workers support millions of people to improve their chances in life. We are taking a new...


  • Sheffield, United Kingdom South Yorkshire Police Full time

    **Department**:Professional Standards Department** **Location**:Churchill Way, Sheffield** **Salary: £27,918 - £31,695** **Hours: 37 hours per week** **Contract Type: Permanent** **Role Purpose**: To work as part of a team within the Professional Standards Department. To assist with the investigation and administration of complaints made against...

  • Head of Operations

    4 weeks ago


    Sheffield, United Kingdom University of Sheffield Full time

    Are you interested in joining a world leading research centre? Do you want to be involved in the generation of new innovations and technologies to make things better, faster, cheaper and greener? We have an exciting opportunity for a Head of Operations to join our Machining Group at the University of Sheffield’s Advanced Manufacturing Research Centre...


  • Sheffield, Sheffield, United Kingdom University of Sheffield Full time

    We have a rare opportunity for you This exciting technically focused Head of Technology Teams (SAP) role will be the leader for a multi-disciplined SAP focused technical team. You will have technical vision and knowledge of SAP enabling you to devise strategies aiding in both technology development and the development of team members.Alongside the...


  • Sheffield, United Kingdom University of Sheffield Full time

    The Head of Customer Services is a new role within Estates and Facilities Management. We are seeking a dynamic and high performing individual with a track record of success in working with a large and diverse range of stakeholders and customers. The postholder will be responsible for the EFM Helpdesk, the operation of the University’s work scheduling...


  • Sheffield, United Kingdom University of Sheffield Full time

    Are you interested in working for a world top 100 University? An exciting opportunity has arisen in the Department of Chemistry for an organised and enthusiastic person for the role of PA to the Head of Department and Teaching Support Administrator. You will work under the direction of the Administrative Team Leader to deliver a wide range of support...


  • Sheffield, United Kingdom University of Sheffield Full time

    Are you an experienced senior finance professional and a strong communicator who demonstrates effective leadership skills and champions collaborative working? This job could be just for you. This is a key leadership role that will deliver a Finance Operations function that is fit for purpose in the context of supporting delivery of the University’s...

  • Kitchen Assistant

    2 months ago


    Sheffield, United Kingdom The Cinnamon Care Collection Full time

    **New Care Home Opening!** **Kitchen Assistants** **£10.48 per hour plus company benefits** **Full-time role** **A Top 20 Rated Care Home Group 2023!** **An exciting opportunity to join us at this stunning location!** Outram Fields in Bradway, Sheffield will be opening in Winter 2023. This beautiful care home provides 69 spacious ensuite bedrooms as...

  • Group Head of FP&A

    4 days ago


    Sheffield, United Kingdom Equity FC Full time

    Our client is a leading edge, Private Equity backed SaaS business with a proven , scalable platform. They are poised for significant international growth both organically and by a series of planned acquisitions. The newly appointed CFO has an outstanding track record in growth, Tech companies with significant exit and Private Equity experience. He is...


  • Sheffield, United Kingdom Association of International Certified Professional Accountants Full time

    Your new company Hays Finance is delighted to be exclusively supporting a major organisation in the local area who are looking to add a Head of Financial Assurance to their restructured Finance team. Your new role This is a fantastic role for a motivated finance professional to make an impactful difference. You will be helping to drive a culture of...

  • Group Head of FP&A

    4 days ago


    Sheffield, United Kingdom FD.Direct Limited Full time

    Location: London / Sheffield/ hybrid - flexible working. Type: Full-Time Reference: JOW291 Our client is a leading edge, Private Equity backed SaaS business with a proven , scalable platform. They are poised for significant international growth both organically and by a series of planned acquisitions. The newly appointed CFO has an outstanding track...

  • Group Head of FP&A

    5 days ago


    Sheffield, United Kingdom FD.Direct Limited Full time

    Location: London / Sheffield/ hybrid - flexible working. Type: Full-Time Reference: JOW291 Our client is a leading edge, Private Equity backed SaaS business with a proven , scalable platform. They are poised for significant international growth both organically and by a series of planned acquisitions. The newly appointed CFO has an outstanding track...


  • Sheffield, United Kingdom Sales Force 10 Recruitment Full time

    Our client is a leading global service provider based in Sheffield. They are looking to recruit an experienced Payroll Operations Manager to manage and lead all Payroll customer advisors in supporting product users post onboarding. The role will cover a variety of elements from people and process management, improving processes and gaining time...


  • Sheffield, United Kingdom Sales Force 10 Recruitment Full time

    Our client is a leading global service provider based in Sheffield. They are looking to recruit an experienced Payroll Operations Manager to manage and lead all Payroll customer advisors in supporting product users post onboarding. The role will cover a variety of elements from people and process management, improving processes and gaining time...

  • Interim Consultant

    5 days ago


    Sheffield, United Kingdom Equity FC Full time

    Our client is a leading edge, Private Equity backed SaaS business with a proven , scalable platform. They are poised for significant international growth both organically and by a series of planned acquisitions. They are seeking a talented Interim Consultant/Head of FP&A to support the CFO. The organisation has excellent systems and alongside these there is...


  • Sheffield, United Kingdom Fairfield School of Business Full time

    **Fairfield School of Business (FSB)**, an OFS registered private higher education provider founded in 2006 with campuses in London, Birmingham, Leicester and Luton. We provide industry-relevant qualifications in business and healthcare management, in partnership with leading UK universities. Our focus is to offer an open and inclusive learning and teaching...

  • Head of Projects

    4 weeks ago


    Sheffield, United Kingdom University of Sheffield Full time

    The Sheffield Gene Therapy Innovation and Manufacturing Centre (GTIMC) is one of three cutting-edge hubs in the UK dedicated to advancing the clinical development of new genetic treatments options for millions of patients with life-threatening diseases. Gene therapy is a promising treatment option for a number of diseases that currently have no other cures...


  • Sheffield, United Kingdom University of Sheffield Full time

    An exciting opportunity has arisen for a Student Support Officer to join our Professional Services Team. Based in the School of Clinical Dentistry, you will provide continuity, expertise and advice to students, supporting the work of the Student Support Lead (SSL) and Director of Student Affairs (DoSA). You will be the primary and initial contact for...

  • Team Leader

    2 weeks ago


    Sheffield, United Kingdom Ministry of Justice Full time

    **Team Leader - Sheffield Magistrate’s Court - 73014** **£25,827 - £27,170** **Sheffield**: New recruits to the Civil Service joining MoJ are expected to join at the band minimum. Existing Civil Servants moving at the same grade will retain their existing remuneration package. **HM Courts and Tribunals Service** **Sub Cluster Level** **Job Title**:...

  • Team Leader

    2 weeks ago


    Sheffield, United Kingdom Ministry of Justice Full time

    **Team Leader - Sheffield - 67924** **£25,827 - £27,170** **Sheffield**: **Background** **About **Criminal Fines Collection and Enforcement** The Criminal Fines Collection and Enforcement Service plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other...