Dental Receptionist

we are looking for a part time receptionist to join our team at Red Rose dental centre in Wigan.

The practice is a 8 surgery business which offers a wide range of both nhs and private treatments.

The practice also has a lot of specialist that work for us so we deal with a high number of referrals and admin letters.

we are looking for someone who Is positive and has great customer service skills.

**Person Specification**
- Caring and compassionate
- Excellent interpersonal skills including a professional and welcoming telephone manner
- Excellent organisational skills in order to manage multiple tasks and process timelines
- Demonstrates flexibility
- Able to build strong relationships with the Practice team
- Excellent verbal and written communication skills
- Willingness to learn about all products and services offered
- Ability to use IT and operate a computer based systems, experience of using R4 desired

working hours would be 8:00am - 5:00pm Monday, Wednesday and Thursday

job description includes:
**Performance**
- Take ownership of the daily and weekly tasks to be completed by the reception team
- Support the promotion of patient choice through asking patients to complete Smile Checkers and provide information about products, services, promotions, available finance options and oral health products
- Conduct regular system reviews to identify and action issues around debt, open courses, DNAs

**People**
- Build and nurture great working relationships with the Clinical team
- Be actively involved in the smooth running of the practice by working well with your practice team
- Share your knowledge and experience with team members and undertake any suitable training to enhance your job role

**Process**
- Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries
- Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
- Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic
- Always adhere to mydentist policies and procedures

**Patients**
- Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
- Accurately update and protect patient information including on the patient electronic database

Book next appointments before the patient leaves and action reminders including courtesy calls

**Job Type**: Part-time

**Salary**: £10.50 per hour

Expected hours: 24 per week

Schedule:

- Day shift

Work Location: In person