Senior Alumni Information

3 weeks ago


Sheffield, United Kingdom Sheffield Hallam University Full time

The Development and Alumni Relations Office (DARO) is responsible for nurturing a global alumni community of around 300,000 graduates through engagement programmes and fundraising campaigns in support of the University’s Transforming Lives strategy.

As Senior Alumni Information and Insight Officer you will play a central role in enabling high impact engagement and fundraising activity by managing and enhancing alumni and supporter data within the alumni CRM system, Raiser’s Edge, and using analysis to drive data-led decision making.

You will proactively work across the University to ensure the quality and integrity of our information, providing in depth insight reporting to support activity in departments. You will also use your initiative to make recommendations for continuous improvements to our processes and procedures, working in consultation with colleagues and external partners, and ensuring compliance with regulations.

In this role you will line manage the Information and Operations Officer and will also co-ordinate support for internal CRM users through regular training and the provision of clear processes and supporting documentation. It will also be essential to have strong communication skills to enable you to build effective relationships with colleagues across the University and with external stakeholders.
- Management of large data sets in a CRM system/database.
- Utilising Excel and Power BI/Tableau (or other software) to analyse and report on data.
- Providing leadership to colleagues, including line management and the provision of training.
- Building strong working relationships with multiple teams and third parties.
- Developing and implementing new processes and procedures and utilising initiative.
- Overseeing adherence to GDPR regulations.

The University is unable to sponsor the employment of international applicants in this role.

**Our benefits**

We offer a diverse range of benefits and opportunities to pursue a rewarding and fulfilling career in a supportive environment. To find out more, please visit The Hallam Deal: Your Benefits.

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