Field Service IT Support Engineer

5 days ago


High Wycombe, United Kingdom Brook Street Full time

Job description
Field service IT support engineer / Helpdesk Operative
Are you seeking a rewarding career with an established and growing company that offers employee benefits and career training and development?
Become a part of a thriving established IT support specialist company
Main Responsibilities
You need to be pro-active, able to use your own initiative, work under pressure and to deadlines with attention to detail.
The job will consist of the following:
" Provide first line telephone support
" Perform hardware and software maintenance at office in High Wycombe
" Conduct scheduled support visits to our small business, charity and education customers
" Conduct emergency support visits to our small business, charity and education customers
" Complete scheduled on-site system installations
" Assess and enhance our service offering, procedures and practices and affect a positive improvement in everything we do
" Excellent communication skills
" Can do attitude
" Good interpersonal skills
" Windows 7 or Windows 10 support experience
" Office 365 and Azure experience
" Microsoft Certifications preferred
" Good understanding of Networking
" Experience of performing IT support with Schools
" Ability to work under pressure and work to deadlines
" Ability to work as a team and with your own initiative
" Accuracy and attention to detail
" Ability to adopt flexible working practices
" High standard of office practices
" Good telephone manner
" Own vehicle and able to travel within approximately 30 mins from the office

**Benefits**:
" Ongoing Training and career development via Industry training or apprenticeship scheme
" Remuneration of travel costs
" Laptop and Mobile phone provided
Our client is a small established IT organisation with a strong emphasis on providing customer satisfaction whilst providing a challenging, relaxed and varied environment.
They specialise in providing bespoke solutions to the education and small business sectors.

Work Remotely - own transport
" Hybrid possible

**Job Types**: Full-time, Permanent

**Benefits**:
" Company events
" Company pension
" Employee discount
" Flexitime
" Free or subsidised travel
" Free parking
" On-site parking
" Sick pay
" Work from home



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