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Team Support Officer

4 months ago

Abingdon, United Kingdom Oxfordshire County Council Full time

**Job details**:
**Salary range**: £26,873 - £28,770 per annum

**Work location**:The Net, Stratton Way, Abingdon, OX14 3RG

**Hours per week**: 37 - we are open to discussions about flexible working to 37 hours per week, due to supporting front line children’s services there is a requirement to work Monday - Thursday 8.30 am - 5.00 pm and 8.30 am - 4.00 pm Friday, with the requirement to work from The Net Abingdon and some ability to work in an agile manner.

**Contract type**:Permanent

**Closing date**:Sunday 7th April 2024

**Interview date**: The recruitment process is in two parts; there will be an ICT assessment on Monday 15th April 2024 and an interview following successful outcome of your ICT Assessment on Thursday 18th April 2024.

**Do you want a rewarding role where you will make a difference? Our business support team is the vital engine of Children’s Social Care. Working together with our dedicated social work teams, we provide essential support for children and families in our community.**

**We are looking for people who want to work in a challenging environment where no two days are the same. If this sounds like you, we have opportunities for you to join our committed team of administrators.**

**About us**:
We are looking for a Team Support Officer to provide administrative support to our Family Solutions Plus team based in Abingdon.

**About the role**:
Team Support Officers are crucial in supporting our Social Workers and Team Managers to work effectively to deliver outstanding services to local children and families in your community.

Team Support Officers will support our social workers directly, building excellent working relationships with professionals and members of the public and providing efficient and first-class customer service. Strong IT skills and excellence in customer care essential.

We have a dedicated training and induction plan for all new starters where we will develop your knowledge, skills and expertise in business administration in order for you to be successful in your role.

**About you**:
You will be answering telephone calls, diary management, supporting financial processes, team inbox management, attending multi agency meetings to take actions notes.

You will be a person who can build excellent working relationships with professionals and members of the public. You will be a highly organised individual, with good IT skills and will be able to provide efficient first-class customer service to all users of the Service.

**Rewards and benefits**:

- Culture of flexible working
- Technology to support agile working where role permits
- Up to 31 day’s holiday p.a. plus bank holidays
- Option to ‘buy’ additional holiday
- Employee Assistance Programme including access to health and wellbeing support
- Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
- Enhanced family friendly policies
- Local and national discounts for shopping and travel
- Great learning and development opportunities to support your ongoing development

**Would you like to know more?**:
**Please click here to view the Job Description and Selection Criteria**

**Application Procedure**:
**_Our commitment to:_**
**_Equality, Diversity and Inclusion_**
- At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.**_Our commitment to:_**
**_Guaranteed Interview Schemes_**
- As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service._

**_Our commitment to:_**
**_Safeguarding_**
- Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments._

**_Our commitment to:_**
**_Flexible Working_**
- We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.**_Follow us on Social Media_**
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