Temporary Membership Services Advisor

3 weeks ago

London, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Temporary Membership Services Advisor** required by a leading UK wide charity based in central London.
This is an ongoing temporary role for circa 8-12 weeks in the first instance - paying £14.00 per hour - offices based in the City of London - Hybrid working - 2 days in the office and 3 days working from home (although the first 2 weeks will be fully office based for inductions and training).
They are looking for the post holder to ideally start on 9th January 2023.
This exciting and varied role will include providing support and expertise in the areas of customer service, data management, and general team support.
Duties include:

- Handle member enquiries, answering questions and queries in person, over the phone, by post and online, ensuring that each query is fully answered within agreed timescales- Handle member complaints, ensuring that each is fully resolved, and a satisfactory outcome is achieved within agreed timescales- Assign queries/complaints to other team members, monitoring the progress and handling time to ensure customer satisfaction- Provide support and comprehensive information about the organisation and membership to members and prospective members- Proactively call new or existing members to welcome them to the organisation, offer help and support in their renewal process or any issues that they may have, or find out reasons why they wish to leave the organisation- Build positive relationships with members, particularly branch and county volunteers to make them feel valued and inspiredThis role covers a range of duties hence the charity is looking for an effective, diligent multi-tasker with excellent customer service, communication and data analysis skills who can build rapport with a wide range of stakeholders.

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