Customer Liaison Clerk

3 weeks ago

Rochester, United Kingdom Sicame UK Ltd Full time

**Sicame UK Ltd**

We are a manufacturing organisation that designs and manufactures a wide range of electrical distribution equipment that is used throughout the electrical distribution and supply industry. Our products are used across the globe by a number of electricity supply utilities, satisfying their demanding requirements on many varied network designs and in wide ranging climatic conditions.

**The Role**:
The Customer Liaison Clerk will process customer orders and enquiries, ensuring products, prices and delivery requirements have been considered in accordance with both customer and company requirements.

**Responsibilities**:

- Responsible for processing of orders following the procedure and guidance from the Sales Office Manager and Commercial Manager.
- To issue Order Acknowledgements to customers as outlined in a timely manner.
- Accountable for filing documents in line with departmental procedure to enable full traceability of all orders received.
- Following pricing guidelines for all quotations/enquiries and orders in line with the prevailing Company policy.
- Updating of customer portals online with scheduled delivery dates and further information as required.
- Responsible for handling customer complaints, raising returns requests and requesting credit notes where appropriate.
- To generate ad-hoc reports as may be required from time to time.
- Responsible for carrying out all other associated tasks to ensure the effective and efficient running of the commercial department.

**Qualifications required**:

- GCSE or equivalent in English and Math.
- Customer service training (desirable).

**Skills required**:

- Excellent IT skills, including Microsoft Office specifically Excel, Word and Outlook
- Proven customer service skills
- Excellent communication skills (verbal and written); demonstration of ability to communicate effectively with customers and staff at all levels
- Ability to work autonomously, using own initiative, managing oneself and workload
- Good time management skills with the ability to multi-task
- Analytical
- Accurate

**Experience/Knowledge required**:

- Proven sales order processing or data entry experience
- Experience within a Customer service / Manufacturing / Engineering environment (desirable)
- Knowledge of EFACS system or similar ERP system (desirable)

**Benefits**:

- Discretionary Bonus Scheme
- 25 days holiday, plus bank holidays. Increasing to 27 days after completion of 5 continuous years’ service
- Pension Scheme

**Hours of work**: Monday to Thursday 7:30am - 4pm and Friday 7:30am to 12:30pm.

**Location of the job**:Hoo,Rochester, Kent. On-site

Ability to commute/relocate:

- Rochester: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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