Undergraduate Is Apprentice

**Undergraduate IS Apprentice** **(**Job Number**:24000489**)**

Computing and Information Services

Grade 3: - £22,659 - £23,478 per annum

Apprentice - Full Time

**Contract Duration**: Perm contract post but apprentice FTC issue of 51mths

**Contracted Hours per Week**: 35

**Working Arrangements**: 35 hrs with 20% of time on apprentice study

**Closing Date**: 30-Apr-2024, 5:59:00 PM

**Disclosure and Barring Service Requirement**: Not Applicable.

**The University**

At Durham University, we are proud of our people, because they are at the heart of our globally outstanding institution, which is a key part of our local community. We inspire our people to do extraordinary things and we invite you to join our fantastic team.

Across the University, we have a huge variety of roles and responsibilities, which together make us one large and successful community. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

At the University we promote and actively champion equality, diversity and inclusion. It is crucial that everyone can be themselves and can flourish in an environment where everyone respects each other and is treated fairly. We want our people and wider community to feel happy, secure and proud to be a part of Durham. We are looking for the same values in you.

**The Role and Department**
The Computing and Information Services (CIS) has an annual operational budget in excess of £12m, multi-million pound programmes of change within year, and approximately 185 staff. The Senior Leadership Team report directly to the Chief Information Officer (CIO) with the following portfolios: Strategy and Change; Technical Services; Information Services (IS), and Cyber Security. CIS work with departments across the university to provide academic, teaching and administrative services that underpin the day-to-day activities of the whole organisation. Details of the Digital Strategy and ongoing work can be found at Digital Strategy - Durham University

CIS is a friendly, but demanding department, where much is expected and can be achieved by competent, self-motivated individuals who are demonstrable in their team work ability. The department works in a hybrid capacity depending on the job role and individual personal requirements.

As an Undergraduate Information Services Apprentice you will be sponsored to undertake a Digital and technology solutions professional BSc specialising in the Software Engineer pathway. When undertaking your apprenticeship role, you will assist with activities to maintain the day to day operation and on-going development of Computing and Information Services (CIS). Assigned to one of the Information Services (IS) teams, during the course of the apprenticeship you will maintain a high level of IT services throughout the University, assisting students, staff, visitors in their use of Durham University IT systems.

You will undertake activities relating to, and work with increasing independence in relation to:

- Software design
- Software development
- Software testing
- Software integration
- Software configuration
- Software support and troubleshooting
- Data and analytics
- User experience analysis, design, and evaluation
- Content authoring and publishing
- Security operations
- Incident ownership and management

Further information about the role and the responsibilities is at the bottom of this job description.

**Working at Durham**

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

- 27 Days annual leave per year (in additional to 8 public holidays and 4 customary days per year), a total of 39 days.
- No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
- Discounts via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
- On site nursery is available and access to holiday camps for children aged 5-16 throughout the year.
- Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
- The opportunity to take part in staff volunteering activities.
- Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers)
- If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications, to IT skills, courses and apprenticeships.
- Generous pension schemes.

**What you need to demonstrate when you apply**

To be considered for this role, here are the